KAITLIN HINER
Riverview,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CLAIMS SPECIALIST
Quikaid
Saint Petersburg, FL
01.2021 - Current
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of disability claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions and pleadings.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Handled an average of 25 hearings per month
HEARINGS ASSISTANT
Quikaid
Saint Petersburg, FL
06.2020 - 01.2021
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Transferred and directed phone calls, to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Created and faxed medical record requests, Subpoena requests, and other correspondence to assist in fully developing a disability claim
- Completed timely follow ups in order to ensure documents we received prior to the hearing.
Assistant Pastry Chef
Edison Food Lab
Tampa, FL
11.2019 - 03.2020
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Gained new knowledge of flavor combinations and plating techniques
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
- Knowledge of safe food handling procedures
- Worked both prep and plating shifts on the line.
Executive Pastry Chef
Carmella’s Dessert Bar
Charleston, SC
05.2015 - 10.2019
- Managed a staff of 10 persons
- Developed seasonal menus for a dessert case of 20 different rotating items
- Maintained food and labor costing
- Designed, and produced wedding cakes, working with clients directly to bring their visions to life
- Oversaw the maintenance of equipment, working with companies to keep kitchen implements in proper condition and working order
- Inspect the cleanliness and organization of the workstation; rectify any deficiencies; maintain throughout the shift
- Assisted the owner in the supervision of kitchen personnel with responsibility for hiring, disciplinary action, and performance reviews
- Lead bi-monthly staff meetings to inform them of pertinent information communicated in the manager meetings, in order to maintain efficient communication
- Worked with multiple vendors to order ingredients within budget
- Produced consistent quality items by accurately mixing, dividing, shaping and proofing
- Manage Human Resources responsibilities to include: Payroll, Scheduling, Training, and Issuing Discipline
- Compiled working specifications and food cost estimates for new products to broaden pastry offerings.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage and use of kitchen supplies.
- Cycled menus to keep offerings fresh and interesting for customers.
Assistant Pastry Chef
Cypress
Charleston, SC
02.2012 - 05.2016
- Assisted in managing a staff of 6 persons
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Works alongside Executive Pastry Chef for new dish development, holidays, special events and promotions
- Expanded knowledge and proficiency in plating and creation of plated desserts
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
- Developed menus, and special food offerings to increase revenue and customer satisfaction
- Knowledge of safe food handling procedures.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels
Education
Associates of Applied Science - Baking and Pastry
Culinary Institute of Charleston At Trident Technical College
Charleston, SC05.2013
Some College (No Degree) - Hospitality & Tourism
The College of Charleston
Charleston, SCSkills
- Excellent administrative abilities
- Telephone etiquette
- Thorough claims reviews
- Collaborative relationships
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Creative Problem Solving
- Multitasking and Prioritization
Timeline
CLAIMS SPECIALIST
Quikaid
01.2021 - Current
HEARINGS ASSISTANT
Quikaid
06.2020 - 01.2021
Assistant Pastry Chef
Edison Food Lab
11.2019 - 03.2020
Executive Pastry Chef
Carmella’s Dessert Bar
05.2015 - 10.2019
Assistant Pastry Chef
Cypress
02.2012 - 05.2016
Associates of Applied Science - Baking and Pastry
Culinary Institute of Charleston At Trident Technical College
Some College (No Degree) - Hospitality & Tourism
The College of Charleston
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