Kaitlin Hueston

• Led full recruitment life-cycle from sourcing strategies, pre-screening resumes, talent recruitment and acquisition, to conducting phone and video, interviews, interview preparation, offer negotiation, and onboarding.

• Successfully filled permanent positions for key financial services clients, with personal placement fees exceeding $100,000.

• Maintained a conversion rate of resumes sent, to interviews, to placement - of 45%, the highest on the Financial Services, IT and Technology team.

• Led business development efforts for 360 recruitment by partnering with founders and C-Suite Executive clients.

• Built strong, consultative relationships with senior executives, HR business partners, and candidates to ensure an excellent hiring experience.

• Required no sales training upon hiring and started on the phones immediately.

• Renewed a total of $1,438,775.40 in season tickets and 3,398 seats in four months.

• Sold over $35,000 in new business tickets and upsells via referrals and self-prospecting with the role's main focus being client retention, customer service, and hitting renewal percentage goals.

• Managed over 1,000 total accounts in personal pipeline/book of business across all sports, with an average renewal percentage of 95%.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Improved performance and hiring practices and helped facilitate success withing the organization by prospecting, interviewing, hiring and training new candidates.

• Individually created and developed detailed work plans to meet business priorities and deadlines, boost employee morale, and drive increased sales and revenue, i.e., monthly departmental sales contests.

• Individually conducted and led extensive sales trainings for the entire Rutgers organization, as well as other organizations that fall under the Aspire Group umbrella.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Attended monthly sales meetings and quarterly sales trainings.

• Increased sales with execution of full sales cycle processing from initial lead prospecting through closing.

• Worked all 41 home games and assisted with game day operations to ensure great customer service to all clients and fans.

• Completed daily outbound calls, up to 130 calls and 2 hours of talk time.

• Closed first sale, first week on the phones, following one week of abbreviated training and sold over $75,000 in new ticket revenue including a one-call-close $45,000 full season club sale.

• Sold over 5,000 tickets, $25,000 in new business, and over $45,000 in revenue total upon transition from Inside Sales in September.
• Grew under-performing segments to the most profitable within five months.

• Sold and serviced hospitality including picnic areas, club seats and suites.
• Organized numerous awareness nights, fundraisers, birthday parties, client appreciation events, theme nights, and pre-game performances.

• Coordinated and oversaw five, 400+ person events for the Northeastern Pennsylvania Boy Scouts and Girl Scouts of America.

• Sold 30 FSE (Full Season Equivalent) and generated over $25,000 in 2020 season ticket revenue as of September 2nd (began selling June 18th).

• Established relationships with potential clients by exceeding 100 outbound calls.
• Set seat visits, face-to-face sales presentations and arena tours to pitch full, half, and partial 2020 season ticket packages.
• Maintained current and potential clients season ticket and payment information through daily use of CRM, Ticketmaster, and Archtics.
• Provided prompt, thorough, and courteous responses to all inbound and outbound customer communication.