Kaitlin Jaworowski
Islip
Summary
Dynamic Store Manager with a proven track record at Starbucks, excelling in customer service and team leadership. Skilled in inventory management and employee training, I enhanced operational efficiency and boosted sales through strategic promotional initiatives. Committed to fostering positive customer relations and maintaining high standards in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
09.2016 - Current
- Led daily operations ensuring exceptional customer service and product quality.
- Trained and mentored baristas to enhance team performance and maintain operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to adjust staffing schedules, improving labor efficiency during peak hours.
- Developed store promotional strategies, increasing customer engagement and sales effectiveness.
- Maintained compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
Server
Texas Roadhouse
11.2021 - 06.2024
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints professionally, contributing to positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported management in developing training materials for staff development programs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Red Robin
01.2018 - 03.2020
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Implemented improvements in workflow processes, increasing overall efficiency during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Retail Associate Manager
Macys Food Division
05.2016 - 11.2016
- Trained and mentored new associates, enhancing team productivity and service quality.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales data to identify trends and recommend strategic merchandising initiatives.
- Developed staff schedules to maximize coverage and ensure seamless customer service.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Education
High School Diploma -
North Babylon High School
North Babylon, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Store opening and closing
- Friendly and positive
- Inventory management
- Cash management
- Team building and leadership
- Employee scheduling
Certification
Serve-Safe Certified
Food Handler Certified
Timeline
Server
Texas Roadhouse
11.2021 - 06.2024
Server
Red Robin
01.2018 - 03.2020
Store Manager
Starbucks
09.2016 - Current
Retail Associate Manager
Macys Food Division
05.2016 - 11.2016
High School Diploma -
North Babylon High School