Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlin Johnson

Atascadero

Summary

Knowledgeable customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Known for problem-solving abilities and customer-centered approach.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

14
14
years of professional experience

Work History

Sales Manager

Target Paso Robles
07.2024 - Current
  • Led customer service team in resolving complex issues, enhancing overall satisfaction and loyalty.
  • Managed and mentored sales team, fostering a high-performance culture through training and development initiatives.
  • Developed and executed sales strategies to drive revenue growth across multiple product lines.
  • Managed office operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated scheduling and logistics for meetings, enhancing team collaboration and productivity.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Food & Beverage Expert/Sales Associate

Target
05.2023 - 07.2024
  • Provided exceptional customer service, ensuring a positive shopping experience for all guests.
  • Established efficient workflow process, while monitoring daily productivity, and implemented in the moment modifications to improve overall team function.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Managed customer expectations by clarifying needs, identifying concerns, and answering questions.
  • Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
  • Assisted in inventory management, maintaining accurate stock levels and organization of merchandise displays.

Sales Associate

Rogers Jewelry Company
10.2022 - 01.2023
  • Provided exceptional customer service, enhancing client relationships and driving repeat business.
  • Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
  • Made product recommendations based on customer needs and preferences.
  • Maintained customer accounts and recorded account information.
  • Assist customers in placing orders, fulfilling refunds, and handling exchanges.
  • Maintained up-to-date product knowledge by participating in product and vendor training.


Homemaker

Self
02.2012 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

Associate degree - Accounting

University of Maryland Global University
05.2024

Skills

  • Customer service

  • Office management

  • Organizational skills

  • Clear oral/written communication

  • Scheduling and calendar management

  • Document management

  • Goals and performance

  • Staff management

  • Records management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Manager

Target Paso Robles
07.2024 - Current

Food & Beverage Expert/Sales Associate

Target
05.2023 - 07.2024

Sales Associate

Rogers Jewelry Company
10.2022 - 01.2023

Homemaker

Self
02.2012 - 09.2022

Associate degree - Accounting

University of Maryland Global University

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Kaitlin Johnson