Kaitlin Kelly
Colchester,CT
Summary
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
OTP (technology professional)
Mcdonalds
05.2023 - Current
- Installed new pos systems, troubleshooted issues in different locations, upgrades devices, card reader repair and installation, fix or replace broken equipment, Tech support
- Worked effectively in fast-paced environments.
Department Manager
Mcdonalds
05.2023 - Current
- Ensure the teams schedules are posted and crew related issues, Schedules, Hiring, HR, Developing a positive team
- Communicated with managers of other departments to maintain transparency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Receptionist
Shepaug Reload
06.2021 - Current
- Responsible for daily billing, Accounts payable and receivable, Receiving Train car tickets, BOL documents, Proficient in Microsoft word and excel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
GENERAL MANAGER
MCDONALDS
01.2014 - 05.2021
- Responsible for entire restaurant, Including profit & loss Labor and inventory, Implemented a team first environment, Kept labor cost in line with budget projections, Scheduled a staff of 55 employees weekly, Reached bonus objectives on a regular basis, Controlled inventory and food cost, Employee of the Year 2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Science - Information Technology
University of Phoenix
04.2024
General Manager -
Hamburger University
07.2018
High School Diploma -
Belleview High school
06.2013
Skills
- Friendly, Positive Attitude
- Customer Service
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
- Organizational Skills
Timeline
OTP (technology professional)
Mcdonalds
05.2023 - Current
Department Manager
Mcdonalds
05.2023 - Current
Receptionist
Shepaug Reload
06.2021 - Current
GENERAL MANAGER
MCDONALDS
01.2014 - 05.2021
Bachelor of Science - Information Technology
University of Phoenix
General Manager -
Hamburger University
High School Diploma -
Belleview High school
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