Kaitlin Kendrick
Port Saint Joe,FL
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
5
5
years of professional experience
Work History
Cafe Keyholder
Holiday Cafe
Inlet Beach, FL
08.2023 - Current
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Provided training on cash register operations and customer service techniques to newly hired staff members.
- Resolved customer disputes quickly and efficiently while maintaining excellent customer service standards at all times.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- Organized merchandise displays according to company guidelines to maximize product visibility and sales potential.
Cashier
Ace Hardware
Panama City Beach, FL
12.2023 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Bartender/Server
Dee's Hangout
Panama City Beach, FL
04.2022 - 09.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Pompano Joe's Seafood House
Panama City Beach
04.2021 - 08.2021
- I worked with customers and provided excellent customer service in ensuring they were well taken care of and enjoyed their time with me.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier and Customer Service
Winn Dixie
Panama City Beach, FL
08.2020 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Server
Pizza Hut
Defuniak Springs
07.2019 - 06.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High school diploma -
Paxton High School
06.2021
Skills
- Customer Service
- Organizational Skills
- English
- Cash Handling (5 years)
- Drawer Balancing
- Customer Assistance
- Payment Collection
- ID Verification
- Payment Processing
- Expense Tracking
- Loss Prevention
- Cash Management
- POS System Operations
- Payment Posting
- Credit and Cash Transactions
- Customer Service Excellence
- Cash Drawer Balancing
- Money Handling
- Report Preparation
- Time Management Skills
- Currency Counting
References
- Ken Hicks:(850) 771-6625
- Freddie Eubanks: (850) 588-7580
- Lori Burke: (850) 612-4464
- Luke Clements: (850) 550-9700
Timeline
Cashier
Ace Hardware
12.2023 - 02.2024
Cafe Keyholder
Holiday Cafe
08.2023 - Current
Bartender/Server
Dee's Hangout
04.2022 - 09.2023
Server
Pompano Joe's Seafood House
04.2021 - 08.2021
Cashier and Customer Service
Winn Dixie
08.2020 - 11.2020
Server
Pizza Hut
07.2019 - 06.2020
High school diploma -
Paxton High School
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