Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAITLIN KLITZING

Terre Haute,IN

Summary

Professional who is organized and respectful and can keep a flexible schedule while adapting to changing business and customer needs.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

First Financial Bank
11.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.

Teller Supervisor

First Financial Bank
08.2022 - 11.2023
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.

Pharmacy Technician

Walmart
10.2021 - 08.2022
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
  • Dispensed medications to patients according to the pharmacist's orders
  • Assisted the pharmacist with prescription labeling and filling.

Cosmetologist

Urban Hairstylists
06.2021 - 06.2022
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments
  • Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
  • Shampooed, conditioned, cut, colored, and styled hair according to individualized client specifications and product recommendations, resulting in a percent increase in repeat customers
  • Conducted new client consultations, inquiring about their needs and expectations for hair color, style, and care.

Front Desk Associate

Massage Envy
05.2021 - 10.2021
  • Was in charge of keeping the front desk area clean and organized
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
  • Answered guests' questions and phone calls.

Sales Floor Associate

Kohl's
05.2018 - 11.2020
  • Organized showroom accessories and restocked shelves
  • Helped customers find or select items.

Education

Diagnostic Medical Sonography -

Ivy Tech Community College Terre Haute
Terre Haute, IN

Cosmetologist - Certificate -

Harrold Beauty Academy Inc
Terre Haute, IN
01.2020

High School Diploma -

North Central Jr/Sr High School
Farmersburg, IN
01.2018

Skills

  • Medication dispensing
  • Interpreting orders
  • Answering customer questions
  • Data entry
  • Multitasking
  • Customer service
  • Medical Insurance Claims Processing
  • Call Center Customer Service
  • Strong reading talents
  • Data entry experience
  • Microsoft PowerPoint, Excel, and Word

Timeline

Customer Service Representative

First Financial Bank
11.2023 - Current

Teller Supervisor

First Financial Bank
08.2022 - 11.2023

Pharmacy Technician

Walmart
10.2021 - 08.2022

Cosmetologist

Urban Hairstylists
06.2021 - 06.2022

Front Desk Associate

Massage Envy
05.2021 - 10.2021

Sales Floor Associate

Kohl's
05.2018 - 11.2020

Diagnostic Medical Sonography -

Ivy Tech Community College Terre Haute

Cosmetologist - Certificate -

Harrold Beauty Academy Inc

High School Diploma -

North Central Jr/Sr High School

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KAITLIN KLITZING