Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kaitlin Konkel

New York,NY

Summary

People driven analytic problem solver who works to humanize data and bridge the gap between people and technology.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer - Specialized

ICIMS
07.2022 - Current

iCIMS is an international SAAS Talent Cloud company with 1,400 employees that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.

  • Implemented EasyRecrue Video Interview software into the iCIMS Talent Cloud
  • Member of the STAT Team - Worked directly with our Premium Success and Elevated clients
  • Closed over 500 cases within the first 90 days of 2023
  • Maintained a reopen rate of 3.2%, averaged 1.1 days to close each case while averaging 1.3 touches per case.
  • Closed a total of 3,370 cases , which averaged out to 280 cases a month in 2023

Associate Technical Support Engineer

ICIMS
06.2022 - 01.2024

Technical Support Engineer Intern

ICIMS
07.2021 - 07.2022

Data Analytics Intern

Actus Data
05.2020 - 12.2020

Actus Data is a boutique SAAS, cloud analytics company in Littleton, CO.

  • Created customer reporting dashboards using Microsoft Power BI
  • Managed master data quality, including creation, updates, and deletion

Vice President of Panhellenic

Delta Gamma
01.2019 - 01.2020
  • Served as 1 of 9 members a member of the Chapter Management Team (Executive Board)
  • Managed 5 directors, and 40 committee members and a $10,000 budget

Education

Bachelor of Arts - Sociology

University of Colorado At Boulder
Boulder, CO
05.2022

Minors - Data Science + Information Management

University of Colorado At Boulder
Boulder, CO
05.2022

Skills

  • Java, Python, R, Tableau, SQL, Data Analysis, Research Methodologies, HRIS, SAAS, iCIMS,Communication, Salesforce, Slack, JIRA, Okta, UKG, SparkPost, AdminSSO, Cornerstone, Office 365, Generative AI, Auth0, Aha, Workday,

Additional Information

Empowering Women In Technology, chatGPT, Generative AI, AIEthics, Social Advocacy, Trivia, Frida Kahlo Paintings, Skiing, Korean Food, Travel

Timeline

Technical Support Engineer - Specialized

ICIMS
07.2022 - Current

Associate Technical Support Engineer

ICIMS
06.2022 - 01.2024

Technical Support Engineer Intern

ICIMS
07.2021 - 07.2022

Data Analytics Intern

Actus Data
05.2020 - 12.2020

Vice President of Panhellenic

Delta Gamma
01.2019 - 01.2020

Bachelor of Arts - Sociology

University of Colorado At Boulder

Minors - Data Science + Information Management

University of Colorado At Boulder
Kaitlin Konkel