Kaitlin LaForge
Birmingham,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Patient Care Coordinator
Dr. Maggie Law
04.2024 - 09.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Certified Orthodontic Assistant
Dr. Maggie Law
09.2023 - 04.2024
- Enhanced practice efficiency by managing appointments, confirming insurance coverage, and maintaining accurate patient records.
- Collaborated closely with orthodontist on treatment planning decisions, offering expertise as a Certified Orthodontic Assistant when needed.
- Promoted oral health among patients through thorough instruction on proper hygiene techniques specific to their orthodontic appliances.
- Maintained compliance with all relevant regulations and guidelines, upholding the highest standards of patient care and safety within the practice.
- Reduced wait times for patients by promptly setting up exam rooms with necessary supplies prior to appointments.
- Ensured optimal sterilization of instruments, maintaining strict adherence to infection control protocols within the practice.
- Supported orthodontist in delivering high-quality care with proficient use of dental instruments and equipment during procedures.
Hospitality Manager
Tasty Town
05.2023 - 08.2023
- Hire qualified personnel when needed
- Supervise, and oversee staff members
- Scheduling, invoicing, inventory, catering's, events, customer service
Bartender/FOH Shift Lead
Little Donkey
11.2021 - 05.2023
- Created signature cocktails, handled guests needs, maintained a clean and orderly bar, interacting and making connections with guests
- Scheduling, Inventory, Invoicing, provide direction and feedback to workers during shifts, delegated tasks to other staff members
Flight Attendant
Republic Airways
08.2021 - 11.2021
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
- Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements
- Ensure safety and comfort of customers onboard aircraft
Certified Orthodontic Assistant
Hometown Orthodontics
02.2018 - 06.2021
- Delivered excellent patient experiences and direct care
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations
Shoe Sales Associate
Belk
10.2017 - 01.2018
- Provided exceptional services and pleasant shopping experiences to retail customers
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
Education
Troy University
Troy, AL 08.2014 - 05.2017
Certificate of Completion - Flight Attendant
The Airline Academy
Daytona Beach, FL06.2021
General Studies - BioMedical Science
Troy University
06.2017
High School Diploma -
Thompson High School
Alabaster, AL05.2014
Skills
- Customer Service
- Communication
- Creativity
- Organization
- Teamwork
- Problem Solving
- HIPAA Compliance
- Appointment Scheduling
- Patient Relations
- Documentation
- Patient Safety
- Office Administration
- Claims Processing
- Document filing
- Insurance verifying
Timeline
Patient Care Coordinator
Dr. Maggie Law
04.2024 - 09.2024
Certified Orthodontic Assistant
Dr. Maggie Law
09.2023 - 04.2024
Hospitality Manager
Tasty Town
05.2023 - 08.2023
Bartender/FOH Shift Lead
Little Donkey
11.2021 - 05.2023
Flight Attendant
Republic Airways
08.2021 - 11.2021
Certified Orthodontic Assistant
Hometown Orthodontics
02.2018 - 06.2021
Shoe Sales Associate
Belk
10.2017 - 01.2018
Troy University
08.2014 - 05.2017
Certificate of Completion - Flight Attendant
The Airline Academy
General Studies - BioMedical Science
Troy University
High School Diploma -
Thompson High School
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