Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Kaitlin Litzenberg

Columbus,OH

Summary

Credit Analyst with extensive experience in analyzing documentation to assess risk levels. Diligent and dedicated to complying with standards, underwriting guidelines, and authority levels.

Overview

11
11
years of professional experience

Work History

Senior Credit Analyst

TrueCore Capital
05.2022 - 03.2024
  • Pre-screens applicants to determine credit worthiness
  • Review, analyze, and evaluate credit report
  • Examine applicant's financial data including bank statements, tax returns, debt schedules, profit and loss, receivables, and payables to evaluate risk
  • Works with syndicate partners to attain credit approval
  • Manages internal and external sales transactions through the funding process
  • Prepares lease/loan origination packages for internal/external underwriter reviews
  • Generates lease/loan documents in an accurate and timely manner to maintain the established business process
  • Participates in meetings with other units/departments to provide input and improve the process.

Operations Analyst

Lower.com
03.2021 - 04.2022
  • Assist mortgage loan processors, underwriters, and loan advisors by gathering documents necessary for closing
  • Order UDN, Payoff, HOI, Title CPL, Title Commitments, Closing Disclosures, RVOE, VOE
  • Review all documents for accuracy
  • Managed pipeline of 50+ loans
  • Consistently met production deadlines and requirements
  • Received on-going, comprehensive training on home loan products and mortgage process
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor
  • Prepared file for final clear-to-close by branch management
  • Maintained compliance with privacy and security requirements
  • Generated reports of findings to help management with making key decisions.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Optimized operational efficiency by analyzing and streamlining processes.

Licensed Nail Technician

Self-Employed
07.2020 - 04.2022
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events
  • Responded to customer requests and concerns about gel application and nail art designs
  • Designed individualized care programs for 60+ repeat customers
  • Provided training and mentoring to new staff to maximize performance
  • Recorded weekly supply and inventory needs and made regular orders
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Implemented deals for specialty services such as acrylic nails to increase revenue by 20%.
  • Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.

Customer Service Representative/Team Leader

Aetna
07.2017 - 03.2020
  • Provided primary customer support to internal and external customers
  • Managed over 50 customer calls per day
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Cross-trained and backed up other customer service managers.

Sales Consultant

Auto Center
06.2013 - 06.2017
  • Negotiated purchase prices and explained sales, warranty and optional products
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
  • Prepared purchased vehicles and completed final delivery checks
  • Responded to customer inquiries via telephone and email
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory
  • Maintained compliance with all service, quality and regulatory standards.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Education

Certificate - Manicuring

Mason Anthony School of Cosmetology, Esthetics, Massage Therapy & Manicuring
Hilliard, OH
06.2020

High school diploma - General Studies

Centerburg High School
Centerburg, OH
06.2011

Skills

  • Credit Analysis/Risk Review
  • Underwriting
  • Loan structuring
  • Personal and Commercial Credit Reports
  • Loan Documentation
  • Lending regulations
  • Credit decisions
  • High risk account reviews
  • Data Interpretation
  • Financial statement review
  • Microsoft 365
  • Salesforce

Assessments

  • Attention to detail, Proficient, 05/01/22
  • Filing & organization, Proficient, 01/01/21
  • Written communication, Proficient, 05/01/22
  • Administrative assistant/receptionist, Proficient, 04/01/22

Timeline

Senior Credit Analyst

TrueCore Capital
05.2022 - 03.2024

Operations Analyst

Lower.com
03.2021 - 04.2022

Licensed Nail Technician

Self-Employed
07.2020 - 04.2022

Customer Service Representative/Team Leader

Aetna
07.2017 - 03.2020

Sales Consultant

Auto Center
06.2013 - 06.2017

Certificate - Manicuring

Mason Anthony School of Cosmetology, Esthetics, Massage Therapy & Manicuring

High school diploma - General Studies

Centerburg High School

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Kaitlin Litzenberg