Kaitlin Loman
Nampa,ID
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transport/Landfarm Administrative Assistant
The L&R Group
07.2024 - 02.2025
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
- Managed uniform repair and alteration services to maintain the appearance and longevity of garments.
- Coordinated with laundry service providers to manage cleaning schedules, guaranteeing hygienic conditions for employees'' uniforms.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Member Service Specialist and Member Contact Center Specialist
Idaho Central Credit Union
09.2019 - 03.2024
- Helped members with their transactions; withdrawal, deposit, money order, cashier's checks and Wire transfers
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Completed training and worked effectively under high-pressure client services environments.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Implemented risk management strategies, reducing fraud incidents and maintaining compliance with banking regulations.
- Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Paralegal/Legal Assistant
Taggart & Taggart
04.2018 - 09.2019
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Demonstrated strong attention to detail when proofreading legal documents for accuracy before submitting them for attorney approval or court filing purposes.
- Developed a comprehensive understanding of various practice areas through hands-on experience in cases involving contracts, litigation, real estate, family law, or intellectual property law.
- Assisted with estate planning activities including drafting wills, trusts, power of attorney documents, which ensured clients'' wishes were accurately represented.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
Intern
06.2015 - 07.2017
- Job shadowing the Victim Services Team, answered the phone, made copies, created and mailed victim packets, collected documents needed before we went into the court room/for Grand Jury
- I was able to sit with the victims while we waited for court or for their initial interview
- I was also able to go to the center when there was an investigation with kids involved
- The experience and knowledge I gained from this has pushed me to want to help people more
Education
Associate of Applied Science - Business Office Administration - Legal
Treasure Valley Community College
Ontario06-2018
Associate of Applied Science - Criminal Justice
Treasure Valley Community College
Ontario06-2017
Skills
- Office administration
- Computer skills
- Data entry
- Customer service
- Account management
- Writing reports
- Proficient in Microsoft office
- Scheduling and calendar management
- Multi-line phone systems
- Resourceful
- Bookkeeping
Certification
- Oregon Notary Public, 2018-2022
- One Year Certificate; Business Office Administration: Office Specialist, Dean's List and Honor Roll
- Career Pathway Certificate of Completion Business Office Administration Office Assistant
- CPR/AED Certification
- Collector Training for Federal Drug Screen Collections to Meet 49 CFR Part 40
Timeline
Transport/Landfarm Administrative Assistant
The L&R Group
07.2024 - 02.2025
Member Service Specialist and Member Contact Center Specialist
Idaho Central Credit Union
09.2019 - 03.2024
Paralegal/Legal Assistant
Taggart & Taggart
04.2018 - 09.2019
Intern
06.2015 - 07.2017
Associate of Applied Science - Business Office Administration - Legal
Treasure Valley Community College
Associate of Applied Science - Criminal Justice
Treasure Valley Community College
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