Kaitlin Lundberg
Grand Island,NY
Summary
Collaboration and performance-oriented people leader offering exceptional record of achievement over 15 year career. Tenacious manager with strategic and creative approach to coaching a sales team to solve problems, grow business and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities for my team.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Director of Performance Management
Cox Automotive, Inc.
05.2022 - Current
- Managed and develop a diverse team of specialists, providing guidance, coaching and support.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Worked collaboratively with other business units to build a successful Cox Auto ecosystem in the market.
Client Success Manager
Autotrader
08.2016 - 05.2022
- Successfully grew my book of business every year as a CSM, achieving Regional Sales Person of the Year in 2021 and District Sales Person of the Year from 2017-2021.
- Partnered often and regularly with other business units and internal resources to drive a Cox Auto ecosystem with in the dealerships I serviced.
- Met with clients regularly to determine business needs, understand business operations and offer products and consultation throughout the dealership.
- Evaluated dealership challenges and problems, implemented resolutions and followed up with clients to manage additional problems to maintain satisfaction.
- Maintained high level of understanding regarding industry trends, compliance and competitor activity.
Account Manager
CDK Global
07.2015 - 08.2016
- I worked in conjunction with channel partners to increase sales opportunities in CDK Strategic Products to grow CDK's share of wallet in existing client base
- I exceeded my annual assigned sales plan, working under guidance of the Director of Sales and exceed monthly, quarterly and annual sales targets, ending my first fiscal year with CDK over 150% to growth target.
- I worked to identify and define a growth strategy in the market for the business
- I managed the sales process end to end, proactively managing internal teams to ensure completion of the delivery, implementation and ongoing training processes.
Variable Operations Sales Specialist
Reynolds & Reynolds
10.2013 - 06.2015
- I focused on promoting the sale of Reynolds’ front end software products to automotive dealerships Sales and Finance & Insurance departments within my territory.
- I was the subject matter expert, and sales specialist for New Car Management, Used Car Management, Contact Management (CRM), desking and docuPAD solutions. I collaborated with the local Account Manager to demo and close the sales to meet my sales targets.
- I was held accountable to meeting a sales goal and product quota, to which I met both years working for R&R.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Remarketing Account Manager
Enterprise Holdings
06.2010 - 10.2013
- Conducted thorough market research to identify potential opportunities and inform remarketing strategies.
- Used advanced tracking tools to monitor campaign performance closely, identifying areas for optimization or adjustment as needed.
- Collaborated with cross-functional teams, ensuring seamless communication and project execution.
Education
Bachelor of Arts - Communications And Marketing
Niagara University
05.2010
Certificate - Leadership And Management
Harvard University School of Business Online
Cambridge, MA 11.2023 - 05.2025
Certificate - Psychology of Leadership
Cornell University SC Johnson School of Business
Ithaca, NY 06.2025 - Current
Skills
Leading and Coaching a team held to exceeding sales and service goals
Collaborating with leaders, resources, peers and adjacent business units in order to provide complete client solutions and tailored experiences
Developing mutually beneficial partnerships with clients
Quickly adapt to an ever changing industry, markets, and company initiatives
Volunteer Works
Treasurer of McCarthy School of Irish Dance Booster 2024-present
Public relations manager of St. Stephen School Home School Association 2020-2023
Board member of St. Stephen School Home School Association 2019-2020
Grand Island Little League Assistant Coach - TBall 2020
Timeline
Certificate - Psychology of Leadership
Cornell University SC Johnson School of Business
06.2025 - Current
Certificate - Leadership And Management
Harvard University School of Business Online
11.2023 - 05.2025
Director of Performance Management
Cox Automotive, Inc.
05.2022 - Current
Client Success Manager
Autotrader
08.2016 - 05.2022
Account Manager
CDK Global
07.2015 - 08.2016
Variable Operations Sales Specialist
Reynolds & Reynolds
10.2013 - 06.2015
Remarketing Account Manager
Enterprise Holdings
06.2010 - 10.2013
Bachelor of Arts - Communications And Marketing
Niagara University
Similar Profiles
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Adam GreeneAdam Greene
Sr. Dealer Solutions Consultant at Cox AutomotiveSr. Dealer Solutions Consultant at Cox Automotive
Andrew TubbsAndrew Tubbs
Director – Information Security | Business Information Security Officer (BISO) at COX AUTOMOTIVE INC.Director – Information Security | Business Information Security Officer (BISO) at COX AUTOMOTIVE INC.
Jude MillerJude Miller
Substitute Teacher, K-12 at Williamsville Central School DistrictSubstitute Teacher, K-12 at Williamsville Central School District
Katherine HolcombeKatherine Holcombe
Student Surgical Technologist at Millard Fillmore Suburban HospitalStudent Surgical Technologist at Millard Fillmore Suburban Hospital