Kaitlin Macnab

Lead Barista

Panera Bread

01.2022 - Current

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained clean and organized workspaces, adhering to health and safety standards.
Streamlined workflow for barista team members by implementing effective task delegation.
Cleaned counters, machines, utensils, and seating areas daily.
Used POS system to accurately enter orders and process payments.
Have some food preparation training for the Main Line and Drive Thru.
Crossed Trained in service and production, including 2 promotions as Team Lead.