Kaitlin Mahla
Spring Hill
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Motivated to maintain customer satisfaction with outstanding active listening and multitasking abilities.
Overview
2026
2026
years of professional experience
Work History
Customer Service Rep/Dispatcher & Office Manager
Air Hawk Heating & Cooling
Odessa
04.2020 - Current
- Managed customer inquiries through phone, email, and in-person communications.
- Trained and supervised customer service representatives on company policies.
- Developed training materials for new hires to enhance service quality.
- Coordinated with technical teams to resolve complex service issues promptly.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
Publix
Spring Hill
2014 - 2020
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawers and balanced registers daily.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Operated point-of-sale systems and performed cash handling tasks accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Cocktail Server
Hard Rock Casino
Tampa
2017 - 2019
- Provided exceptional customer service to guests in a fast-paced casino environment.
- Managed multiple drink orders efficiently during busy gaming shifts.
- Collaborated with bartenders to ensure timely beverage delivery for patrons.
- Assisted guests with menu selections and answered beverage-related inquiries.
- Processed transactions accurately using point-of-sale systems for orders and payments.
- Engaged with guests to create a welcoming atmosphere in the casino lounge area.
- Followed health and safety guidelines to ensure compliance in beverage service operations.
- Provided exceptional service to high volume of daily customers.
Waitress
Hooters
Spring Hill
2011 - 2015
- Provided exceptional customer service in a fast-paced dining environment.
- Managed order accuracy and timely delivery to guests.
- Collaborated with kitchen staff to ensure smooth meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently.
- Engaged with customers to enhance their dining experience and satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Springstead
Spring Hill, FL06-2012
Skills
- Customer service
- Quality assurance
- Team collaboration
- Data collection
- Customer relations
- High-energy attitude
- Scheduling
- Customer satisfaction measurement
- Documentation
- Microsoft Excel
- Verbal and written communication
Timeline
Customer Service Rep/Dispatcher & Office Manager
Air Hawk Heating & Cooling
04.2020 - Current
Cashier
Publix
2014 - 2020
Cocktail Server
Hard Rock Casino
2017 - 2019
Waitress
Hooters
2011 - 2015
High School Diploma -
Springstead