Kaitlin Martin
Winchester,MA
Summary
A dynamic leader with proven expertise in staff training and development, and exceptional customer service, at JBar and other establishments. Excelled in team leadership and multitasking, significantly enhancing customer satisfaction and operational efficiency. Skilled in social media and schedule coordination, fostering motivated teams, and streamlining processes for peak performance.
Overview
7
7
years of professional experience
Work History
Waitress
3 Monkeys
05.2024 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Co-Manager
Mid-Cape Farmstand
06.2023 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Manager
JBar
07.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science - Business Management
University of Connecticut
Storrs, CT05.2024
High School Diploma -
Austin Preparatory School
Reading, MA05.2020
Skills
Customer Service
Strong multitasking
Team Leadership
Staff Training and Development
Social Media
Schedule Coordination
Microsoft PowerApps
Timeline
Waitress
3 Monkeys
05.2024 - Current
Co-Manager
Mid-Cape Farmstand
06.2023 - Current
Manager
JBar
07.2017 - Current
Bachelor of Science - Business Management
University of Connecticut
High School Diploma -
Austin Preparatory School
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