Kaitlin Mazarei
Service And Engagement Advocate
Burbank,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a positive experience with guests. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Service and Engagement Advocate
Target
Burbank, CA
07.2021 - Current
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided meaningful feedback.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with guests and fellow team members.
- Delivered prompt service to prioritize customer needs.
Education
BBA - Business Administration
California State University Northridge
Northridge, CA05.2025
High School Diploma -
John Burroughs High School
Burbank, CA05.2021
Skills
- Issue and Complaint Resolution
- Productivity Standards
- Customer Experience
- Bagging Items
- Customer Transactions
- Inventory Stocking
- Order Accuracy
- Critical Thinking
- Cooperative Attitude
- Heavy Lifting
- Cash Drawer Operations
Accomplishments
- Trained and mentored 3 employees.
Languages
Spanish
Professional Working
Timeline
Service and Engagement Advocate
Target
07.2021 - Current
BBA - Business Administration
California State University Northridge
High School Diploma -
John Burroughs High School
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