Kaitlin McEwan
Charleston,SC
Summary
Motivated Psychology graduate that is eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Preparation Worker
Beech Restaurants
Daniel Island, SC
10.2023 - 07.2024
- Labeled containers with identifying information like date prepared and expiration dates.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Inspected deliveries for freshness and quality standards prior to stocking shelves.
- Disposed of leftover food following health code guidelines.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Server
New Realm Brewing
Daniel Island, SC
10.2023 - 02.2024
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on TOAST.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Office Assistant
Nextkingz Entertainment
01.2016 - 01.2024
- Accurately kept payroll, invoices, office records, and contracts in an organized and logical matter
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Utilized various software programs such as Excel spreadsheets for tracking purposes.
- Processed reservations using computer software programs such as Microsoft Office Suite.
Server
Texas Roadhouse
Novi, MI
08.2022 - 01.2023
- Took orders accurately and in a timely manner using ALOHA.
- Checked back on tables periodically to ensure legendary service.
- Received a 100% shop score.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Verified ID's when serving alcohol according to state laws.
- Checked orders for accuracy before serving to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Call Center Agent
Telepoint Communications
Cherry Hill, NJ
04.2020 - 05.2021
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained accurate records of customer interactions for future reference.
- Developed effective working relationships with team members across multiple departments.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Server
Primavera
Ocean City, NJ
05.2016 - 08.2018
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
Customer Service
Kmart
Pleasantville, NJ
01.2016 - 01.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained a NPS of 97%.
- Managed customer service inquiries, complaints, escalations.
- Followed company policies regarding customer service standards.
- Provided excellent customer service during transactions.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts in Psychology -
Rowan University
Glassboro, NJ05.2021
Bachelor of Arts in Psychology -
Stockton University
Township of Galloway, NJ09.2016
Skills
- Superior ability to collect, organize, and display psychological research
- Outstanding ability to write a in-depth intake report
- Exceptional knowledge in the subject of Psychology
- Outstanding interpersonal skill enabling ability to work with a variety of clients
- Proficient in SPSS and Microsoft Office
Certification
Mental Health First Aid (acquired in October of 2019): A certification that can help individuals understand mental illnesses, support timely intervention, and save lives.
CPR/AED Certification: (acquired in August of 2024): A certification that trains an individual in two different life-saving techniques that, when used together, are the most effective way of saving a victim of sudden cardiac arrest.
Awards
Summa Cum Laude, 05/2021, Graduated with highest honors
Timeline
Food Preparation Worker
Beech Restaurants
10.2023 - 07.2024
Server
New Realm Brewing
10.2023 - 02.2024
Server
Texas Roadhouse
08.2022 - 01.2023
Call Center Agent
Telepoint Communications
04.2020 - 05.2021
Server
Primavera
05.2016 - 08.2018
Office Assistant
Nextkingz Entertainment
01.2016 - 01.2024
Customer Service
Kmart
01.2016 - 01.2017
Bachelor of Arts in Psychology -
Rowan University
Bachelor of Arts in Psychology -
Stockton University
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