Kaitlin McManus
Bellmore
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Office Assistant
Executive Limousine
12.2021 - 12.2023
- Managed Driver’s paperwork to make sure they were up to date on all medical forms and license certifications and tests. This was necessary to keep them eligible to work, keep their licenses and be covered by the company’s insurance.
- Managed the monthly credit card statements to make sure all jobs done by affiliates were charged at the rate we were quoted. If the prices didn’t match I had to call each company and check why it didn’t match. example: was there a wait charge, did the client go over time or stop somewhere not on the original itinerary. Then I was to summarized and report all findings back to the owner of the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Caretaker
Self Empployed
11.2019 - 01.2023
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Enhanced community safety through regular property inspections and timely reporting of potential hazards.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
Party Hostess and Concession Stand Counter Help
D&J Refreshments
06.2002 - 12.2021
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Streamlined party setup and breakdown processes for efficient event execution.
- Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
- Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
- Ensured guest satisfaction through proactive communication and problem-solving during events.
- Handled event logistics, including room setup, decoration arrangement, and guest seating management.
- Trained new Party Hostesses on company policies and procedures to maintain high-quality service standards.
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Collaborated closely with kitchen staff to guarantee smooth delivery of meals while adhering to dietary restrictions.
- Maintained detailed knowledge of venue offerings such as available rooms, capacities, pricing plans in order to provide accurate information upon inquiry.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Prepared and served meals, beverages and desserts to party guests.
- Arranged tables and seating to comfortably seat party guests.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Professionally answered telephones and responded to customer inquiries.
Customer Service Cashier
Northwell Health Ice Center
05.2018 - 06.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Registered customers for skating classes over the phone; this included getting all the proper information to assess their skills and put them in the right group and processing payments while on the phone with them,
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Liberal Arts And General Studies
Nassau Community College
Garden City, NYTeacher's Assistant Certification - Special Education
TA Certification Through New York State
Queens, NY02.2014
High School Diploma -
W.C. Mepham High School
Bellmore, NY06.2006
Skills
- Paperwork Processing
- Consultative Sales
- Product Knowledge
- Report Generation
- Complaint Resolution
- Data Entry
- Scheduling
- Call Management
- Administrative Support
- Recordkeeping Strengths
- Proofreading
- Account Management
- Customer Service
- Critical Thinking
- Problem-Solving Abilities
- Multi-Line Phone Talent
- Customer Relationship Management (CRM)
- Professional Telephone Demeanor
- Microsoft Excel
- Research
- Microsoft Office Suite
- Conflict Mediation
- Client Relations
- Customer Relations
- Reading Comprehension
- Money Handling Abilities
- Computer Proficiency
- Filing
- Sales Closing
- Conflict Resolution
- Report Preparation
Timeline
Customer Service Representative/Office Assistant
Executive Limousine
12.2021 - 12.2023
Caretaker
Self Empployed
11.2019 - 01.2023
Customer Service Cashier
Northwell Health Ice Center
05.2018 - 06.2019
Party Hostess and Concession Stand Counter Help
D&J Refreshments
06.2002 - 12.2021
Liberal Arts And General Studies
Nassau Community College
Teacher's Assistant Certification - Special Education
TA Certification Through New York State
High School Diploma -
W.C. Mepham High School