Kaitlin McNeill
Mission Viejo,CA
Summary
Dynamic and results-oriented professional with a solid foundation in customer service cultivated since the age of 15. Proven track record of ensuring customer satisfaction, cultivating strong relationships, and driving upsells. Leveraging extensive experience as a traveling salesperson, adept at engaging diverse audiences and effectively communicating value propositions. Eager to transition into the marketing field, harnessing transferable skills in client interaction, salesmanship, and a passion for driving business growth through innovative marketing strategies.
Overview
10
10
years of professional experience
Work History
Server
California Pizza Kitchen
07.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a position in the top three performers for Take and Bake sales consistently.
Server
Ruby's Diner
03.2016 - 08.2021
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Developed customer and employee loyalty by building strong, positive rapport.
- Performed additional tasks to support kitchen and bar staff, ensuring dining room ran smoothly.
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff.
Receptionist/Salesperson
Marathon Triad Carpet Mill Outlet
06.2014 - 06.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Represented company and promoted brand with exceptional service and presentation.
- Conducted visits to nearby real estate agencies to present our services and resources, fostering partnerships and encouraging referrals from agents for potential clients.
Education
Bachelor of Arts - Marketing
California State University of Fullerton
Fullerton05.2023
Marketing
Kingston University
Kingston upon Thames05.2022
Business Science
Saddleback College
Mission Viejo05.2020
Skills
- Interpersonal
- Presentation
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Excellent time-management
- Cooperative and a team player
- Effective sales techniques
- Willingness to learn new skills
Timeline
Server
California Pizza Kitchen
07.2022 - Current
Server
Ruby's Diner
03.2016 - 08.2021
Receptionist/Salesperson
Marathon Triad Carpet Mill Outlet
06.2014 - 06.2019
Bachelor of Arts - Marketing
California State University of Fullerton
Marketing
Kingston University
Business Science
Saddleback College
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