Kaitlin Mickelson
Lawrenceville,GA
Summary
Proven leader in the hospitality sector, adept at conflict resolution and upselling techniques, boosting customer satisfaction and revenue. Excels in teamwork, customer service, and task delegation, fostering a positive and efficient work environment. Demonstrated ability to adapt and thrive, ensuring top-notch experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Uncle Jacks Tavern
Uncle Jacks Steak House
06.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Server Assistant Manager
Foggy Bottom BBQ
09.2018 - 05.2024
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
IHOP
12.2017 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA04.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Verbal and written communication
- Task Delegation
- Strong Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Uncle Jacks Tavern
Uncle Jacks Steak House
06.2024 - 08.2024
Server Assistant Manager
Foggy Bottom BBQ
09.2018 - 05.2024
Server
IHOP
12.2017 - 09.2018
GED -
Gwinnett Technical College
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