Kaitlin Miller

I receive and review Class A, AS, B, D, and G initial pharmacy license applications as well as change in ownership applications for completeness and accuracy. I prepare and send deficiency letters to pharmacy applicants outlining deficient items and resolution steps in a timely manner. Once applications can be considered complete with my department, I then route the application to the appropriate department for review. I also keep pharmacy applicants up to date with the status of their applications. I assist and help resolve questions from other pharmacy licensing specialists on application processes. I also assist with helping review other pharmacy license applications when there are staff changes or increases in applications received. I helped to train new pharmacy licensing specialists and supported my team while also managing my workload. And I handle pharmacy license related inquiries from the public in a professional manner, while maintaining excellent customer service.

• I gained knowledge of licensing procedures and became skilled in reviewing applications for completeness and accuracy. I learned to write deficiency letters to pharmacies for incomplete applications and gave detailed and clear information on what was needed. I processed multiple types of licensing applications that included renewals, changes of name, changes of rank, changes of address, officer forms, updating services, and updating balances. I gained familiarity with our software Versa. I referred applications to the appropriate departments when necessary. I consistently met deadlines while managing multiple priorities. I was able to work independently with minimal supervision and became proficient in data entry. I learned how to use Microsoft Office applications, including Outlook, Excel, Word, and Adobe Acrobat. I provide excellent customer service by phone and email. And offer technical support to pharmacies needing assistance with their online accounts.

• In a hospital pharmacy setting I further developed my time management skills by filling, organizing, and delivering patients medications in a timely manner. I was accurate and analytical when reconciling narcotics distributed through the hospital. I handled up to 120 patients at any given time. I handled discharged patient reports and credited medications in the patients' profiles. I triaged phone calls and transferred them to the correct pharmacist. I loaded stocked out medication in the pyxis machines. As well as fixed minor technical issues, such as failed drawers. I paid close attention to detail when packaging oral syringes, and compounding bulk oral stock bottles as needed.

• I provided professional customer service by phone and email. I resolved customer conflicts in a professional demeanor. I grew skilled in our software by working insurance claims and solving rejections. I coordinated multiple deliveries for patient's prescriptions, and ensured the patients received their medications on time. I reconciled pharmacy inventory daily, and ordered medications as needed. I typed in patients prescriptions accurately and in a timely manner.

• After working for about a year at the front end of the store, the pharmacy manager requested that I train in the pharmacy. From there, I trained as a pharmacy technician for two years before obtaining my certification from PTCB. I assisted customers through phone calls, drive-thru, and in person. I entered and billed prescriptions and resolved third-party billing issues. I helped customers complete the appropriate paperwork for vaccines, scanned in and put away inventory, and filled up to 200-300 prescriptions a day.