Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies
Work Availability
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Hi, I’m

Kaitlin Mills

Orland Park,IL
Kaitlin Mills

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
years of professional experience

Work History

Walgreens Boots Alliance
Orland Park, IL

Pharmacy Technician
02.2022 - 01.2023

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Collected co-payments or full payments from customers
  • Counted, measured and compounded medications following standard procedures
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Set up and modified patient profiles to include current medications and insurance details
  • Managed opening and closing duties for pharmacy
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Elite Ambulance
Orland Park, IL

Dispatch Assistant/Call Taker
09.2021 - 04.2022

Job overview

  • Directed dispatching, routing and tracking of 100+ fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Assessed regulatory and operational risks for escalation to management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of service and insurance changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Sought ways to improve processes and services provided.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Effective liaison between customers and internal departments.
  • Answered average of 150+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Elite Ambulance
Orland Park, IL

Dispatch Assistant/Telecommunicator
08.2018 - 12.2019

Bath And Body Works, Limited Brands
Joliet, IL

Cashier
10.2018 - 01.2019

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over 300 customers per day, at least.
  • Completed inventory counts
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

McDonald's
Channahon, IL

Shift Lead Manager
10.2017 - 03.2018

Job overview

  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Completed after shift review reports to remind supervisors of completed work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Silver Dollars Restaurant
Elwood, IL

Server
08.2017 - 03.2018

Job overview

  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served banquet dinners, often for funerals and displayed kindness and sensitivity towards the families.

Subway
Elwood, IL

Sandwich Artist
11.2017 - 09.2018

Job overview

  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Observed customer purchases in line and differentiated between standard portions.

City Pizza And Subs
Wilmington, IL

Back of House/Front of House/Delivery Driver
06.2016 - 08.2017

Job overview

  • Followed operational procedures and enforced product standards, quality and consistency.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

McDonald's
Braidwood, IL

Crew Trainer/Front of House
04.2016 - 10.2016

Job overview

  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $200-$1,000
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Lifted up to 40 pounds at once
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Decreased training time by designing effective new training programs.

Buffalo Wild Wings
Shorewood, IL

Hostess
06.2015 - 02.2016

Job overview

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Checked and restocked server areas and organized and got change for front counter.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

McDonald's Restaurant
Wilmington, IL

McDonald's Crew Trainer/Front of House/Back of House Team Member
05.2013 - 06.2015

Job overview

  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Moved and stocked food products weighing up to 40 pounds.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Examined trays to check contents for required items and complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Entered orders into POS computer database system.
  • Provided ongoing guest service.
  • Stocked shelves and managed inventory.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained and sanitized service stations, prep areas and countertops.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and tracked food, cooler and freezer temperatures.
  • Removed garbage, compost and recycling and placed in designated container areas.
  • Unloaded and stocked kitchen supplies.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Bussed tables, washed dishes, and organized kitchen for prompt service.
  • Completed weekly food and supply inventories.
  • Assisted back of house manager by cross-referencing delivered stock with invoices.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Adhered to procedures in preparing food items.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.

Education

Joliet Junior College
Joliet, IL

Associate of Arts from English

University Overview

  • Honors Program Participant
  • Member of Phi Theta Kappa
  • Member of of the National Society of Leadership and Success

Skills

  • Medical Terminology
  • Reading Comprehension
  • Data Analysis
  • Updating Medication Histories
  • Customer Loyalty
  • Active Listening
  • Problem-Solving Skills
  • Team Collaboration
  • Critical Thinking
  • Patient Education
  • Customer Relationship Management
  • Cash Register Operation
  • Manual and Automated Medication Dispensing
  • Customer Experience
  • Customer Needs Assessments
  • Pharmaceutical Sales and Services
  • Patient Confidentiality
  • Labeling Prescriptions
  • Assisting Pharmacists
  • Stocking Shelves
  • Strategic Thinking
  • Medicare and Medicaid Processes
  • Closing Procedures
  • Interpersonal Communication Skills
  • Supporting Pharmacy Operations
  • Professional Relationships
  • FDA and HIPAA Compliance
  • Equipment Cleaning and Maintenance
  • Troubleshooting Malfunctioning Equipment
  • Customer Interaction
  • Payment Processing
  • Service Quality
  • Complex Problem-Solving
  • Insurance Claim Processing Software
  • Accounting Records
  • New Hire Onboarding
  • Secure Storage of Medications
  • Resolving Customer Issues
  • Customer Inquiries
  • Service Management
  • Prescription Pricing
  • Verifying Orders
  • Answering Customer Questions
  • Typing Medication Labels

Accomplishments

    One of my biggest personal accomplishments was overcoming a chronic and deadly heart and lung disease called Idiopathic Pulmonary Arterial Hypertension. I was diagnosed when I was 19 and told I had 7 years left to live. However, I had a bilateral lung transplant and am now happy, healthy, and can't wait to see what the future holds for me!

Hobbies

My hobbies include ball room dancing, reading, and playing video games! I also enjoy spending time with my 1 year old niece - family time is very important to me. Learning is something I am very passionate about and I am always trying to learn something new or telling others about the new things I have learned. I think it's important to always challenge yourself to continue learning at all stages of life.

Availability
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Timeline

Pharmacy Technician

Walgreens Boots Alliance
02.2022 - 01.2023

Dispatch Assistant/Call Taker

Elite Ambulance
09.2021 - 04.2022

Cashier

Bath And Body Works, Limited Brands
10.2018 - 01.2019

Dispatch Assistant/Telecommunicator

Elite Ambulance
08.2018 - 12.2019

Sandwich Artist

Subway
11.2017 - 09.2018

Shift Lead Manager

McDonald's
10.2017 - 03.2018

Server

Silver Dollars Restaurant
08.2017 - 03.2018

Back of House/Front of House/Delivery Driver

City Pizza And Subs
06.2016 - 08.2017

Crew Trainer/Front of House

McDonald's
04.2016 - 10.2016

Hostess

Buffalo Wild Wings
06.2015 - 02.2016

McDonald's Crew Trainer/Front of House/Back of House Team Member

McDonald's Restaurant
05.2013 - 06.2015

Joliet Junior College

Associate of Arts from English

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Kaitlin Mills