Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Milton

Shelbyville,TN

Summary

I am an energetic, ambitious person who developed a mature and responsible approach to any task I undertake, or situation that I am presented with. As I have 7 years of experience managing day-to-day operations, providing technical support, and conducting confidential investigations. In 3 years, I reduced customer inquiries and complaints by 95%.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Qurate Retail Group
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Delivery Driver

Spark
02.2022 - 10.2023
  • Obtain orders to pick up and deliver items to customers
  • Maintained clean driving record and followed all traffic laws when operating an automobile for business purposes
  • Communicated effectively with customers regarding delivery instructions or any issues that may arise during the delivery process
  • Communicated with dispatch to ensure delivery schedule was followed and updated as needed.

Technical Support Advisor- Chat

Kelly Services
03.2020 - 02.2022
  • Managed 50 incoming chats per day
  • Provided technical support for IOS and macOS systems
  • Simultaneously assisted 3-5 customers
  • Maintained empathy and respect throughout each chat interaction
  • Identified and assessed customers' needs to achieve satisfaction
  • Accurately logged all customer interactions
  • Educated customers on Apple technology
  • Provided accurate and appropriate information in response to customer inquiries
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • Maintained up to date knowledge of policies and procedures
  • Informed customers on issue resolution progress.

Office Manager

Total Tenant Screening Services
09.2013 - 11.2018
  • Managed and oversee day to day activities of operations
  • Responded to messages and inquiries from various parties
  • Checked criminal backgrounds, court records, reported work history and credit information using a variety of investigative tools
  • Researches and conducts confidential investigative backgrounds on applicants, interviews subjects and references by telephone
  • Consistent in accurately documenting all information relevant to the case
  • Compiled findings and submitted individualized reports back to clients for rental determinations
  • Utilized research skills, statistical analysis and data collection technique to ensure complete and accurate information
  • Operate electronic information systems to access data and prepare reports.

Education

Siegel High School
01.2011

Skills

  • Data Collections
  • iOS Resolution
  • Macintosh Operating Systems Research
  • Statistical Analysis
  • Strategic Planning
  • Document and Records Management
  • Technical Support
  • Conflict Resolution
  • Medical Terminology Knowledge
  • Livechat Messaging
  • Filing
  • Research

Timeline

Customer Service Representative

Qurate Retail Group
10.2023 - Current

Delivery Driver

Spark
02.2022 - 10.2023

Technical Support Advisor- Chat

Kelly Services
03.2020 - 02.2022

Office Manager

Total Tenant Screening Services
09.2013 - 11.2018

Siegel High School

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Kaitlin Milton