Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Muldowney

Pembroke,NH

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Overview

17
17
years of professional experience

Work History

Administration/Utility Billing Clerk

Town of Hooksett
09.2024 - Current
  • Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
  • Contributed to the development of new policies and procedures to enhance overall utility billing operations.
  • Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
  • Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
  • Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
  • Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Processed customer invoices, credit memos and payments within established timelines.

General Manager, Administration

TPM Logistic Services
08.2020 - Current
  • Responsible for ensuring that business operates at a profit and meets goals.
  • Instill a value-based culture and know how best to approach new opportunities, including delegating tasks or directing agendas to drive profitability by managing organizational structure.
  • Collaborated with management team to develop strategic plan for company’s future growth potential.
  • Managing day-to-day operations such as accounting, human resources, and marketing.
  • Led a team of professionals to consistently meet performance targets and deliver outstanding service.
  • Reduced operational costs with effective budget management and resource allocation.
  • Streamlined administrative processes by implementing efficient systems and organization strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Flight Administration

American Airlines
05.2019 - 08.2020
  • Coordinating with clients regarding travel plans, including arranging for transportation and accommodations.
  • Providing training and development opportunities to employees to ensure that they have the skills they need to perform their jobs.
  • Preparing reports on financial performance, employee activity, and other operational aspects of an organization’s business.
  • Developing strategic plans for the company, including hiring new staff members and developing long-term goals.
  • Reviewing operational procedures to ensure that they comply with federal regulations.
  • Developed standard operating procedures that improved efficiency across all areas of administration.

General Manager

Francesca’s Collections
03.2016 - 05.2019
  • Drives business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership, execution of Francesca’s training programs, and continuous coaching on and off the sales floor.
  • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met.
  • Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills.
  • Acts as a liaison between Boutique Team, District Team Leader, Regional Director, Human Resources and Boutique Operations.
  • Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools.
  • Evaluates and reacts to performance issues fairly and consistently in accordance with out expected practices.
  • Creates and reinforces a proactive selling culture that focuses on building a confident and competent team to build a loyal guest following through clear and positive communication.
  • Prepares the team to balance our guest experience with necessary operational tasks.
  • Maintains a visually inspiring boutique that is compelling to guests by developing visual decision-making skills and effective communication of our visual standards.
  • Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Store Manager

Charming Charlie
08.2015 - 03.2016
  • Leads recruiting efforts for all available charmer positions with responsibility for the interview process.
  • Makes final decision on all charmer hires.
  • Leads in customer service and satisfaction.
  • Takes an active role in training and development of employees.
  • Establishes effective communication with Associates to ensure they are appropriately informed of all Charming Charlie business initiatives and policies.
  • Takes proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs.
  • Assists in distributing work assignments to Associates and ensures store maintenance, safety, cleaning, and appearance is always up to company standards.
  • Successfully address customer complaints and resolves problems.
  • Manages the CC Social Program with responsibility for meeting and exceeding revenue and profitability.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Various: Retail Clerical Positions

01.2008 - 08.2015

Education

College Courses - Business Administration And Management

Middlesex Community College
Bedford, MA

College Courses - Business Administration And Management

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Stoneham High School
Stoneham, MA

Skills

  • Teamwork orientation
  • Payment processing
  • Invoice generation
  • Software navigation
  • Customer service
  • Data entry
  • Payroll processing
  • Accounts payable
  • Microsoft Excel proficiency
  • Leadership and team building
  • Operations management
  • Team player
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Goal setting

Timeline

Administration/Utility Billing Clerk

Town of Hooksett
09.2024 - Current

General Manager, Administration

TPM Logistic Services
08.2020 - Current

Flight Administration

American Airlines
05.2019 - 08.2020

General Manager

Francesca’s Collections
03.2016 - 05.2019

Store Manager

Charming Charlie
08.2015 - 03.2016

Various: Retail Clerical Positions

01.2008 - 08.2015

College Courses - Business Administration And Management

Middlesex Community College

College Courses - Business Administration And Management

Southern New Hampshire University

High School Diploma -

Stoneham High School

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Kaitlin Muldowney