KAITLIN MURPHY
Marysville,WA
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Responsible in possessing first-rate scheduling, telephone and documentation abilities. Knowledgeable and experienced in Microsoft Word, Excel, Publisher, and Outlook.
Overview
16
16
years of professional experience
Work History
Accounts Payable Clerk
Coastal Community Bank
Everett, WA
05.2022 - Current
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Problem-solved accounts payable questions on behalf of internal team members, management, and vendors.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Paid vendors and verified accounts and payment totals.
- Carefully went over each invoice and requisition for payment.
- Used communication and interaction skills to build strong working relationships with vendors and co workers.
Real Estate Agent
Windermere Real Estate
Marysville, WA
02.2014 - 02.2021
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Scheduled meetings for viewings, and signings
- Worked closely with Title and Escrow companies to ensure clients transactions are completed correctly.
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Maintained database of prospective customers.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
- Negotiated, facilitated and managed real estate transactions.
Client Service Representative
Frontier Bank/Union Bank
Everett, WA
03.2008 - 02.2011
- Educated clients on how to conduct transactions with convenient online solutions.
- Verified and assisted Escrow companies to send and receive funds through wire transactions.
- Monitored the wire transaction system, to keep my clients informed
- Trained clients on online systems
- Assisted the sales teams with; keeping up to date files, notes, charts, and documents.
- Scheduled sales appointments with potential clients.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reached out to current and prospective clients to assess needs and recommend service offerings.
- Utilized a multi-line phone system
- Maintained professionality and efficiency while working closely with leadership.
- Liaised between patrons, bank personnel and internal departments.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
Education
High School Diploma -
Marysville Pilchuck Highschool
Marysville, Wa06.2002
Business Management -
Eastern Gateway Community College
Ohio2024
Skills
- Goal Oriented
- Business planning
- Reliable
- Recordkeeping
- 10-key proficiency
- Proficient note taker
- Positive outlook and attitude
- Organized
- Self-motivated
- Able to multitask
- Attention to detail
- Accounting skills
- Customer service experience
- Active listening
- Resourceful
- Schedule management
- Customer relations
- Sales expertise
- Inbound and outbound calling
- Adaptive team player
Timeline
Accounts Payable Clerk
Coastal Community Bank
05.2022 - Current
Real Estate Agent
Windermere Real Estate
02.2014 - 02.2021
Client Service Representative
Frontier Bank/Union Bank
03.2008 - 02.2011
High School Diploma -
Marysville Pilchuck Highschool
Business Management -
Eastern Gateway Community College
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