KAITLIN NEHER
Madison,IN
Summary
Meticulous and dependable employee with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Scribe, Front Desk Clerk, Optician, Marketing Manager
Eye Care Group
01.2020 - Current
- Maintaining patient care and satisfaction
- Scheduling appointments, verifying insurance, and submitting claims
- Checking prescriptions, medical history, and assisting the doctor
- Transcribing the patient’s medical record
- Accompanied physicians through day in fast-paced, stressful environments.
- Selected appropriate ICD-10 and CPT codes for records.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed budget allocation and resource utilization to maximize marketing.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Teachers Aid
Ohio Valley Opportunities, Head Start
01.2019 - 12.2019
- Maintaining communication between parents and other teachers.
- Traveling to other centers, assisting and filling in for teachers as needed.
- Answering calls from parents and managing attendance.
- Assisted in cleaning and cooking
- Assisted teachers with supervision and care of children.
- Supported classroom activities, tutoring, and reviewing work.
Store Clerk
Jennifer’s Simple Fashion’s
01.2015 - 01.2019
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Helped customers complete purchases and locate items.
- Operated POS systems to accurately process customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Phlebotomist
Baptist Health
01.2013 - 01.2015
- Communication between several hospitals and doctors on the floor and on call
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Processing paperwork for surgeries
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assisted in training and onboarding new phlebotomists.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
Ivy Tech Community College
Madison, IN2014
God’s Bible School & College
Cincinnati, OH2013
Skills
- Data Entry
- Dependable
- Customer Satisfaction
- Customer Service
- Time Management
- Administrative Skills
- Problem-Solving
- Team Collaboration
- Skilled in Microsoft Suite
- Adaptable
- Creative
- Detail-oriented
Timeline
Scribe, Front Desk Clerk, Optician, Marketing Manager
Eye Care Group
01.2020 - Current
Teachers Aid
Ohio Valley Opportunities, Head Start
01.2019 - 12.2019
Store Clerk
Jennifer’s Simple Fashion’s
01.2015 - 01.2019
Phlebotomist
Baptist Health
01.2013 - 01.2015
Ivy Tech Community College
God’s Bible School & College
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