Kaitlin Nicodemus
Jacksonville,FL
Summary
Experienced professional with a strong background in psychology, specializing in understanding and applying human behavior to optimize team development and training. Passionate about helping teams ramp up quickly and succeed, with expertise in creating impactful onboarding experiences, delivering performance coaching, and designing scalable training programs for diverse roles. Proven track record in managing training from start to finish and enhancing employee performance across departments. Excels in fast-paced environments and thrives on improving team effectiveness, engagement, and well-being by leveraging psychological insights to foster a positive and productive workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
Soliant Health
06.2024 - Current
- Posted job openings, conducted interviews, and screened candidates to ensure optimal placement and alignment with organizational needs
- Coordinated internal and external communications to promote job opportunities, educational programs, and organizational initiatives, ensuring consistent messaging across all platforms
- Spearheaded the onboarding process for new hires, ensuring alignment with company objectives and smooth transitions into their roles.
- Developed and executed targeted training materials and strategic communication plans to ensure clarity and consistency across platforms for recruitment and organizational initiatives.
- Facilitated coaching and performance tracking for team members, providing feedback and support to drive high performance and meet staffing goals.
- Collaborated cross-functionally with hiring managers to assess recruitment project effectiveness and make data-driven improvements to processes.
- Acted as the primary liaison between candidates, hiring managers, and educational leadership, facilitating smooth communication and timely decision-making throughout the recruitment process
- Analyzed recruitment metrics to assess project effectiveness, providing regular updates to stakeholders and optimizing future recruitment strategies
Independent Travel Consultant
Academy Travel
10.2023 - Current
- Developed marketing materials to enhance brand visibility and drive revenue growth
- Created detailed quotes, itineraries, and travel documents, ensuring smooth transitions for clients throughout their travel planning
- Provided personalized travel consultation services, tailoring itineraries to meet client preferences, budgets, and destination requirements
- Researched and recommended top destinations, accommodations, tours, and activities, ensuring clients received the best value and experience
- Managed end-to-end booking processes, overseeing lodging, transportation, and excursion arrangements for seamless travel experiences
Substitute Teacher
ESS
08.2023 - 06.2024
- Compassionate substitute teacher, provided care of up to 25 students in a classroom setting
- Provided leadership and classroom management for up to 25 students in elementary settings, maintaining order and engagement in the absence of the regular teacher.
- Followed structured lesson plans while adapting to unforeseen circumstances, ensuring continued student learning and positive classroom experiences.
- Supported the emotional and academic development of students, fostering a positive and productive learning environment.
Paraprofessional IW
West Navarre Primary School
01.2022 - 08.2023
- Compassionate paraprofessional supporting children with Autism Spectrum Disorder (ASD) and other disabilities, including dyslexia, hearing impairments, and language delays
- Demonstrated commitment by volunteering after hours to assist with school fundraising events, and contributing to the school community
- Managed a fast-paced environment, overseeing up to 120 Kindergarten students during lunch periods, ensuring a safe and organized atmosphere
- Skilled problem-solver, helping children regulate emotions and providing tools to navigate social situations effectively
- Set and supported academic goals for students, working collaboratively to help them achieve success
- Fostered positive relationships with students and families from diverse backgrounds, promoting inclusivity and understanding
- Managed and resolved technical issues using Incident IQ software, ensuring timely resolution of support tickets
- Delivered technical training and support to students and teachers, ensuring the effective use of educational technology tools.
- Diagnosed and troubleshot technical issues, ensuring smooth classroom operations and preventing disruption to learning.
Aviation Machinist Mate
U.S. NAVY
01.2018 - 01.2022
- Aviation professional, specialized in maintaining various aircraft and mechanical systems including removing and replacing components such as engines, fuel controls, gearboxes, and miscellaneous engine components
- Other aircraft experience includes signing off discrepancies, ordering parts, fueling and refueling, and moving and assisting with high and low-power engine turns
- Managed the auxiliary resale outlet, supervising a team of 8 operators in morale-driven sales activities and ensuring smooth operations
- Proven leader with strong communication skills, adept at providing clear direction and training to subordinates, fostering team development, and upholding the Navy’s values and mission
Guest Services Team Lead
Top Golf
01.2016 - 01.2018
- Resolved guest experience issues to ensure high levels of satisfaction, contributing to increased sales
- Delivered conflict resolution and mentorship to team members, aligning with company mission, vision, and values
- Assisted in the recruitment, onboarding, and training of new employees to ensure seamless integration into the team
- Led new hire orientation sessions to effectively onboard new team members
- Contributed to the training team, leading various training sessions for new hires and advanced shift leader development
Education
B.S. - Psychology
University of West Florida
Skills
- Leadership & Team-Development
- Onboarding & New Hire Success
- Cross-Functional Collaboration
- CRM Software (Clientease, Salesloft, Bullhorn)
- Microsoft Office Suite & Google Workplace
- Learning Management Software (Canvas)
- Performance Coaching & Feedback
- Digital Communication (Zoom, Teams, Email Campaigns)
- Problem-Solving & Conflict Resolution
- Training Program Design & Delivery
Certification
- Secret Security Clearance
- OPSEC Awareness for Military Members, DoD Employees, and Contractors, 11/04/20
Affiliations
The National Society of Collegiate Scholars (NSCS)
Awards
- Dean’s List and President’s List, University of West Florida
- Letter of Commendation, US Navy
- Good Conduct Medal, 1
- Global War on Terrorism Medal, 1
- Sea Service Deployment Ribbon, 1
- National Defense Service Medal, 1
- Marksman, 1
Timeline
Account Executive
Soliant Health
06.2024 - Current
Independent Travel Consultant
Academy Travel
10.2023 - Current
Substitute Teacher
ESS
08.2023 - 06.2024
Paraprofessional IW
West Navarre Primary School
01.2022 - 08.2023
Aviation Machinist Mate
U.S. NAVY
01.2018 - 01.2022
Guest Services Team Lead
Top Golf
01.2016 - 01.2018
B.S. - Psychology
University of West Florida
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