Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlin O'connell

Shelton,CT

Summary

Focused professional versed in office operations, impeccable customer service and administrative support. Demonstrated Ability to motivate, lead, coordinate personnel, streamline operations and develop successful strategies to achieve company goals. An organized, reliable, and highly motivated professional who combines excellent problem-solving skills, a strong work ethic, and an eye for detail to ensure absolute success.

Overview

21
21
years of professional experience

Work History

Dispatcher

Coastal Carriers of CT
Anosnia, CT
12.2024 - Current
  • Performed administrative duties such as filing paperwork, updating Excell/databases, and preparing documents for review by management staff.
  • Assigned and scheduled drivers to appropriate routes based on customer needs within the correct predicted time frame a delivery will be needed.
  • Resolved customer complaints related to service issues or delays.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

New User Onboarding Coordinator

Abbott Jewelry Systems
Shelton , CT
06.2024 - 10.2024
  • Building strong relationships with every single one of my customers, as I was the main and sole point of contact for new customers in their first year using 'The EDGE software/POS.'
  • Established positive relationships with external vendors providing services related to onboarding activities.
  • Collaborated with department heads to ensure that new customers receive all necessary training, and are meeting all developmental goals on time.
  • Created tickets for the correct department after listening to the customer's issue at hand. Follow up with the customer once the tech has reached out to them to assist in fixing the issue.

Veterinary Assistant/Receptionist

VCA Shoreline
Shelton, CT
11.2020 - 11.2023
  • Triage new intakes
  • Run all in-house blood work, and make sure outside labs are sent out.
  • Clean kennels/Laundry, Stock all supplies needed for Drs
  • Monitor patients and report as necessary to the doctors.
  • check-in/check-out pet owners (get payment/make payment plans/apply for CareCredit,etc) Review treatment plans, etc.
  • Safely and properly 'hold' (restrain) animals so the Doctor can safely and easily treat the patient.

Office Administrative Assistant

Bomba transportation, LLC
Newtown, CT
02.2012 - 08.2017
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

Admin Assistant

The O'Connell Group
Wilton, CT
04.2004 - 12.2008
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level.

Education

High School Diploma -

Wilton High School
Wilton, CT
06-2006

Skills

  • Customer service
  • Time management
  • Communication skills
  • Cash handling
  • Point of sale
  • Food safety
  • Professionalism
  • Reliable and responsible

References

Available upon request

Timeline

Dispatcher

Coastal Carriers of CT
12.2024 - Current

New User Onboarding Coordinator

Abbott Jewelry Systems
06.2024 - 10.2024

Veterinary Assistant/Receptionist

VCA Shoreline
11.2020 - 11.2023

Office Administrative Assistant

Bomba transportation, LLC
02.2012 - 08.2017

Admin Assistant

The O'Connell Group
04.2004 - 12.2008

High School Diploma -

Wilton High School

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