Kaitlin Ohmann
Bel Air,MD
Summary
Organized and dedicated Admin Floater with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Fast and efficient learner that takes pride in my work ethic. Overall a team player.
Overview
8
8
years of professional experience
Work History
Admin Floater
Centers for Advanced Orthopedics at OrthoMaryland
01.2021 - Current
- Coordinate patient scheduling
- Schedule surgeries
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Manager
Giant Food Stores
11.2019 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Manager
Whole Foods Market Inc
05.2016 - 11.2019
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
High School Diploma -
Western High School
Baltimore, MD05.2014
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Terminology
- Positive Attitude
- Insurance Verification
Timeline
Admin Floater
Centers for Advanced Orthopedics at OrthoMaryland
01.2021 - Current
Customer Service Manager
Giant Food Stores
11.2019 - 01.2021
Customer Service Manager
Whole Foods Market Inc
05.2016 - 11.2019
High School Diploma -
Western High School
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