Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Kaitlin Owen

Kaitlin Owen

Oneonta,AL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated customer service specialist with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Friendly Job Title with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.

Dependable freelancer successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Outgoing freelancer with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level proofreader position. Ready to help team achieve company goals.

Upbeat server with outstanding coordination and memorization skills. 8-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Overview

8
8
years of professional experience

Work History

Server

Olive Garden
Trussville, AL
08.2017 - 02.2019
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Shift Leader

Moe's Southwest Grille
Trussville, AL
10.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

BP Gas Station Service
Carrollton , GA
06.2015 - 09.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Server

Applebee's Grill + Bar
Carrollton, GA
01.2009 - 08.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Diploma -

Central High School
Carrollton, GA

Skills

  • Warm and Friendly
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • High-Energy and Stamina
  • Suggestive Selling
  • Guest Satisfaction
  • Sales Expertise
  • Active Listening

Timeline

Shift Leader

Moe's Southwest Grille
10.2017 - 01.2018

Server

Olive Garden
08.2017 - 02.2019

Cashier

BP Gas Station Service
06.2015 - 09.2016

Server

Applebee's Grill + Bar
01.2009 - 08.2013

Diploma -

Central High School
Kaitlin Owen