Kaitlin Perez
Summary
Experienced Office Admin, Hiring Manager, and Front Desk Receptionist excelling in fast-paced environments. Skilled in accounts payable/receivable, recruiting, onboarding, customer service, appointment scheduling, and office software. Proven abilities in organization, multitasking, communication, and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Riverside Patriot Primary Care
07.2023 - Current
- Maintained confidentiality in handling sensitive information while performing a range of administrative tasks.
- Improved office efficiency through effective schedule management, meticulous file organization, and maintaining a clean workspace.
- Ensured smooth operations by managing incoming communications, including mail, phone calls, and visitor inquiries.
- Streamlined document processing with accurate data entry and timely filing.
- Enhanced customer satisfaction by providing professional and courteous front desk support.
- Fostered a collaborative work environment through open communication among colleagues.
- Prepared and edited documents to ensure precise and professional communication.
- Improved interdepartmental collaboration and productivity through effective communication.
- Coordinated events and meetings to maximize capacity and ensure smooth execution.
- Promoted team cohesion and boosted employee morale through well-planned office events and team-building activities.
- Managed incoming and outgoing calls, ensuring accurate message recording and distribution to staff.
- Reviewed files, records, and documents to obtain necessary information and respond to requests promptly.
- Facilitated prompt communication by directing incoming calls, emails, and letters to the appropriate staff members.
Administrative Assistant
Metropolis Parking
09.2021 - Current
- Ensured fast and accurate data input and presentation.
- Managed invoices, accounts payable, and receivable.
- Assisted with payroll and distributed checks to employees.
- Created and organized employee files.
- Handled customer relationship management.
- Managed employee onboarding, including paperwork, background checks, and drug tests.
- Assisted with customer service, operated the valet ramp, and reduced wait times.
- Managed and procured office supplies.
- Responsible for recruiting, planning, and conducting staff interviews.
Traveled as needed to various job sites. - Operated a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Assisted hospital staff with vehicle registration, ticket payment, and parking information.
Valeted cars, managed the key room, and maintained an electronic system for efficient valet operations. - Checked in and out cars, communicated with customers, and coordinated with valets.
Implemented a record filing system to enhance document organization and management. - Scheduled office meetings and client appointments.
Managed Access databases, converting complex data into easily interpretable formats.
Bookkeeper
Reef Parking
11.2017 - 09.2021
- Ensured fast and accurate data input and presentation.
- Managed invoices, accounts payable, and receivable.
- Assisted with payroll and distributed checks to employees.
- Created and organized employee files.
- Handled customer relationship management.
- Managed employee onboarding, including paperwork, background checks, and drug tests.
- Provided outdoor customer service, operated the valet ramp, and reduced wait times.
- Managed and procured office supplies.
- Responsible for recruiting, planning, and conducting staff interviews.
- Traveled as needed to various job sites.
- Operated a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Assisted hospital staff with vehicle registration, ticket payment, and parking information.
- Valeted cars, managed the key room, and maintained an electronic system for efficient valet operations.
- Checked in and out cars, communicated with customers, and coordinated with valets.
- Implemented a record filing system to enhance document organization and management.
- Scheduled office meetings and client appointments.
Managed Access databases, converting complex data into easily interpretable formats.
Receptionist
Elements Massage
05.2016 - 02.2017
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
- Greeted customers, determined the nature and purpose of their visit, and directed or escorted them to specific destinations.
- Resolved customer issues and complaints efficiently.
- Responded to inquiries from callers seeking information.
- Organized and maintained clinic records.
- Provided information about the organization, including department locations, employee details, and available services.
- Handled payment processing and recorded receipts for services.
- Scheduled appointments and kept appointment calendars updated.
- Enrolled individuals in programs and informed them of their acceptance.
- Maintained a clean and welcoming reception area.
Informed guests about clinic services, programs, and activities, both over the phone and in person.
Addressed guest complaints and referred escalated issues to management. - Ensured prompt check-in for members and guests arriving for appointments.
Manager
All American Artisan Marketplace
11.2015 - 05.2016
- Developed new sales processes resulting in significant performance improvements.
- Assisted in maintaining a clean and organized store environment.
- Greeted customers promptly and identified their needs quickly.
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Managed cash transactions at the counter.
- Greeted visitors, determined the nature and purpose of their visit, and directed or escorted them to specific destinations.
- Filed and maintained records efficiently.
- Received payments and recorded receipts for services.
Supervised and trained store staff to ensure high performance and adherence to company policies. - Monitored inventory levels and coordinated with suppliers to ensure product availability.
- Analyzed sales data to identify trends and implement strategies for sales growth.
Receptionist
Massage Envy Spa
10.2015 - 05.2016
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
- Greeted customers, determined the nature and purpose of their visit, and directed or escorted them to specific destinations.
- Resolved customer issues and complaints efficiently.
- Responded to inquiries from callers seeking information.
- Organized and maintained clinic records.
- Provided information about the organization, including department locations, employee details, and available services.
- Handled payment processing and recorded receipts for services.
- Scheduled appointments and kept appointment calendars updated.
- Enrolled individuals in programs and informed them of their acceptance.
- Maintained a clean and welcoming reception area. Informed guests about clinic services, programs, and activities, both over the phone and in person. Addressed guest complaints and referred escalated issues to management.
- Ensured prompt check-in for members and guests arriving for appointments.
Education
High School Diploma -
Warrensburg High School
Springs, Colorado2014
Skills
- Active Listening: Asking questions, Note-taking, Organization, Punctuality
- Office Suite: Word, Excel, Powerpoint, Drive, Sharepoint
- Leadership: Ability to teach and mentor, Flexibility, Risk-taking, Team building
- Computer Literacy: Typing/word processing, Systems administration, Spreadsheets
- Time Management: Delegating tasks, Focus, Goal setting, Organization Prioritization
- Various POS and bookkeeping softwares: Dayforce, E-Self serve, Universal, APS Hire, Epic
- Data Entry Documentation
- Employee Training
Certification
- Lean Six Sigma Yellow Belt Practicum, Riverside Health - May 22, 2024
Health Stream Classes
- Selection, Interviewing, and Hiring.
- Understanding Your Predictive Index
- 5 Choices to Extraordinary Productivity
- Lean Six Sigma Practicum
Timeline
Office Assistant
Riverside Patriot Primary Care
07.2023 - Current
Administrative Assistant
Metropolis Parking
09.2021 - Current
Bookkeeper
Reef Parking
11.2017 - 09.2021
Receptionist
Elements Massage
05.2016 - 02.2017
Manager
All American Artisan Marketplace
11.2015 - 05.2016
Receptionist
Massage Envy Spa
10.2015 - 05.2016
High School Diploma -
Warrensburg High School
- Lean Six Sigma Yellow Belt Practicum, Riverside Health - May 22, 2024
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