Kaitlin Ruby
Middle River,MD
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
13
13
years of professional experience
Work History
Child Caregiver
Sierra Rodriguez
Middle River, MD
10.2024 - Current
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
Patient Access Specialist
MedStar Health
White Marsh, MD
01.2024 - 09.2024
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Parts Coordinator
Auto Body Evolution
Essex, MD
03.2023 - 01.2024
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Supported increased productivity by maintaining an organized workspace within the body shop''s parts department.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Collaborated with suppliers to secure competitive pricing, resulting in cost savings for the body shop.
- Coordinated with technicians to understand their needs, providing necessary tools and equipment for efficient repair work.
Sales Associate
Advanced Auto Parts
Middle River, MD
07.2014 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Medical Receptionist
Essex Weight Loss Center
Essex, MD
02.2012 - 06.2017
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Kenwood High School IB And Sports Science
Essex, MD05-2014
Skills
- Problem Solving
- Attention to detail
- Continuous Improvement
- Record Keeping
- Time Management
- Computer Proficiency
- Goal Setting
- Ability to Multitask
Timeline
Child Caregiver
Sierra Rodriguez
10.2024 - Current
Patient Access Specialist
MedStar Health
01.2024 - 09.2024
Parts Coordinator
Auto Body Evolution
03.2023 - 01.2024
Sales Associate
Advanced Auto Parts
07.2014 - 06.2019
Medical Receptionist
Essex Weight Loss Center
02.2012 - 06.2017
High School Diploma -
Kenwood High School IB And Sports Science