Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaitlin Sanchez

New York

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Property Adjuster

Allstate Insurance Co
05.2024 - Current
  • Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
  • Maintained organized case files throughout the adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
  • Streamlined documentation processes for more efficient claim handling, reducing overall timelines for closure.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointments for insures with home inspections.

Sales Associate

T-Mobile
01.2022 - 04.2024
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Gained relationships with business owners and obtained business accounts.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Residential Specialist

Safe Horizon
01.2020 - 01.2022
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Contributed to staff development by leading training sessions on best practices in residential care techniques.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided crisis intervention including mediation and de-escalation skills to diffuse situations between residents, family members and roommates.

Front Desk Admin/Recruiter

Atlas Staffing
02.2019 - 01.2020
  • Participated in phone and in-person interviews to determine final candidates for consideration.
  • Created detailed job descriptions by researching roles, responsibilities, qualifications and skills needed for positions.
  • Identified qualified candidates through various channels including job postings, online databases, referrals and networking events.
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

Education

High School Diploma -

John F. Kennedy High School

Skills

  • Computer Proficiency and Microsoft Office
  • Organizational skills
  • Sales development
  • Time managements
  • Insurance regulations knowledge
  • Office administration
  • Data entry
  • Scheduling coordination

Certification

  • Licensed FL - Property Adjuster

Languages

Spanish

Timeline

Inside Property Adjuster

Allstate Insurance Co
05.2024 - Current

Sales Associate

T-Mobile
01.2022 - 04.2024

Residential Specialist

Safe Horizon
01.2020 - 01.2022

Front Desk Admin/Recruiter

Atlas Staffing
02.2019 - 01.2020

High School Diploma -

John F. Kennedy High School

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