Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Sheets

Broadway,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistance

ACCE Waste Solutions
01.2021 - Current
  • Assist in customer service needs such as scheduling, complaints, and customer satisfaction surveys
  • Answer and direct phone calls
  • Write and distribute emails, letters, faxes, and forms
  • Develop and maintain filing systems
  • Order office supplies
  • Submit and reconcile expense reports
  • Act as point of contact for clients

Team Lead

Walmart Distribution Center
09.2016 - 11.2023
  • Scheduling where each employee will be assigned
  • Maintain proper workload for each employee and managing running lines during shift
  • Auditing employee workload and trailer production
  • Overseeing for safety and policy compliance
  • Provide leadership and oversight to shipping employees

Education

Business -

Blue Ridge Community College
Weyers Cave, Va
08.2014

Advanced Diploma -

Harrisonburg High School
Harrisonburg, Va
06.2011

Skills

  • Time management
  • Attention to detail
  • Problem solving
  • Listening
  • Investigating
  • Customer complaint resolution
  • Organizational skills
  • Multitasking
  • Excel
  • PowerPoint
  • Written communication
  • Verbal communication
  • Supervision
  • Assisting coworkers
  • Assisting customers
  • High stress environment management

Timeline

Administrative Assistance

ACCE Waste Solutions
01.2021 - Current

Team Lead

Walmart Distribution Center
09.2016 - 11.2023

Business -

Blue Ridge Community College

Advanced Diploma -

Harrisonburg High School

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Kaitlin Sheets