Kaitlin Souza
Mount Vernon,ME
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Maine General Medical Center ; Four Seasons
11.2023 - Current
- Providing exceptional customer service to patients, answering questions and addressing concerns.
- Verifying insurance eligibility and coverage for patients.
- Entering patient demographic and insurance data into electronic medical record system.
- Filing and maintained patient health records in accordance with HIPAA regulations.
- Scheduling patient appointments, made reminder calls, informing patients about delays and waiting times.
- Receiving patients copayments via cash, check, or card.
Substitute Daycare Teacher
KVCAP Child And Family Services
11.2023 - Current
- Assisting the classroom teachers with care for children from the ages of six weeks to five years.
- Instructing children on proper health and personal habits ( potty training, washing hands, cleaning up after themselves, etc.)
- Upholding classroom routines to support student environments and maintain consistent schedules.
- Guiding children through conscious discipline and helping them regulate their emotions.
- Keeping students on-task with proactive behavior modification and positive reinforcement strategies.
- Organizing and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Bartender
Weathervane Restaurant & Lounge
04.2023 - Current
- Serving high customer volumes during special events, nights, and weekends.
- Performing opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Following alcohol awareness procedures for preventing excessive guest intoxication and adhering to state laws regarding alcoholic beverage services and customer regulations.
- Organizing bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Following strict recipes and drink measurements to minimize product used and crafting special drink and cocktail menu items.
Waitress Supervisor
Tavern On The Hill
09.2022 - 10.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system as well as food handling and safety protocols to boost knowledge and performance.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Manager
Hive Medicinal
01.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
Patient Service Representative
Maine General Medical Center; Pulmonology
09.2021 - 01.2022
Budtender
Hive Medicinal
08.2020 - 01.2021
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Weighed, prepared and packaged different types of products in appropriate exit containers.
- Managed high volumes of cash.
Kitchen Manager
HomeGrown Healthcare
01.2017 - 08.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Weighed, prepared and packaged different types of products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bakery Sales Associate
Slates Bakery & Restaurant
06.2016 - 01.2017
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained safe food handling standards at all times.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Education
Pursuing ASN - Nursing
Kennebec Valley Community College
Fairfield05.2026
High School Diploma -
Winthrop High School
Winthrop, ME06.2016
Skills
- Reception Management
- Appointment Scheduling
- Engaging Personality
- Highly Reliable
- Staff Development
- Strategic Planning
- Team Leadership
- Complaint Resolution
References
Available upon request.
Timeline
Patient Service Representative
Maine General Medical Center ; Four Seasons
11.2023 - Current
Substitute Daycare Teacher
KVCAP Child And Family Services
11.2023 - Current
Bartender
Weathervane Restaurant & Lounge
04.2023 - Current
Waitress Supervisor
Tavern On The Hill
09.2022 - 10.2023
Patient Service Representative
Maine General Medical Center; Pulmonology
09.2021 - 01.2022
Manager
Hive Medicinal
01.2021 - 09.2022
Budtender
Hive Medicinal
08.2020 - 01.2021
Kitchen Manager
HomeGrown Healthcare
01.2017 - 08.2020
Bakery Sales Associate
Slates Bakery & Restaurant
06.2016 - 01.2017
Pursuing ASN - Nursing
Kennebec Valley Community College
High School Diploma -
Winthrop High School
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