Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kaitlin Speer

Oklahoma City,OK
Kaitlin Speer

Summary

Goal-oriented, driven sales manager with distinguished experience in the retail furniture industry who has proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Extremely committed to growing and developing sales professionals to reach their full potential. All of this has lead to me, month after month, being the number one manager company wide, other months in the top three. Responsible to over $4.5 Millions dollars of volume per year.

Overview

6
years of professional experience

Work History

Mathis Brothers

Sales Manager
06.2017 - Current

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Mathis Brothers

Sales Trainer
04.2019 - 03.2020

Job overview

  • Provided coaching and mentoring to employees.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Trained and mentored over 300 new personnel hired to fulfill various roles.
  • Managed recruitment, training and development for highly effective sales team.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Designed and implemented sales training program and documentation.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Education

UCO
Edmond

Associate of Arts from Dance Performance
05.2014

Skills

  • Product Knowledge
  • Microsoft Excel
  • Multidisciplinary Team Leadership
  • Exceptional Multitasking Skills
  • Risk Mitigation
  • Cross-Cultural Sales
  • Financial Records Analysis
  • Promotional Sales Events
  • Active Listening
  • Supplier Relations
  • Prospecting Skills
  • Market Research
  • Continuous Improvements
  • Instructing
  • Learning Strategies
  • Sales Expertise
  • Interdepartmental Collaboration
  • Goals and Performance
  • Retail Knowledge
  • Market and Competitive Analysis
  • Sales Presentation
  • Time Management
  • Analytical Problem Solver
  • Negotiation
  • Coordination
  • Speaking

Timeline

Sales Trainer

Mathis Brothers
04.2019 - 03.2020

Sales Manager

Mathis Brothers
06.2017 - Current

UCO

Associate of Arts from Dance Performance

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Kaitlin Speer