Kaitlin Stone
Asheville,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable Manager offers [Number] years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Veteran Program manager bringing [Number] years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
Arden , NC
05.2015 - 12.2022
- Entered time and attendance logs in preparation for payroll.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Initiated new projects that resulted in increased productivity across all departments.
- Assigned work and monitored performance of project personnel.
- Created training modules and documentation to train staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained adequate staffing to meet objectives within budget.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed completed work to verify consistency, quality and conformance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Analyzed business performance data and forecasted business results for upper management.
- Developed annual goals for each department based on market trends and competitor analysis.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted quality, timely performance feedback and performance appraisals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established and managed yearly budgets of up to $[Amount].
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Produced thorough, accurate and timely reports of project activities.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created monthly reports for senior management summarizing operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager
olive tree bistro
Fletcher, NC
01.2015 - 05.2015
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Entered time and attendance logs in preparation for payroll.
- Reviewed contracts before signing them on behalf of the organization.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Initiated new projects that resulted in increased productivity across all departments.
- Assigned work and monitored performance of project personnel.
- Created training modules and documentation to train staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained adequate staffing to meet objectives within budget.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Analyzed business performance data and forecasted business results for upper management.
- Established processes to ensure efficient workflow throughout the organization.
- Developed annual goals for each department based on market trends and competitor analysis.
- Conducted quality, timely performance feedback and performance appraisals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established and managed yearly budgets of up to $[Amount].
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Produced thorough, accurate and timely reports of project activities.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created and managed budgets for travel, training and teambuilding activities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created monthly reports for senior management summarizing operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA05-2014
Skills
- Workforce Management
- Financial Management
- Marketing
- Performance Management
Certification
PCA/ personal care assistant . earned in 2018 .
serve safe certificate . earned in 2021
Affiliations
i am a loving mother of one beautiful daughter .
Animal lover and rescue mom.
I LOVE COMEDYS .
Languages
English
Full Professional
EXPERIENCE AT THE WINGATE .
When the hotel first opened i worked the front desk , I have some knowledge and experience already . ( reason for leaving management was not well prepared or involved at the time ) management has since changed .
References
References available upon request.
Timeline
Manager
SUBWAY®Restaurants
05.2015 - 12.2022
Manager
olive tree bistro
01.2015 - 05.2015
High School Diploma -
Hephzibah High School