Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Sumner

Ocala,FL

Summary

Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Manager

Cordell International
02.2019 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely deliveries.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.

Garden Center Associate

The Yard Stop
06.2016 - 01.2019
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Identified and controlled pests and diseases to keep gardens healthy.
  • Pruned and trimmed plants and trees to maintain shape and promote healthy growth.

Education

High School Diploma -

St Johns Lutheran
05.2015

Skills

  • Customer Service
  • Expense Reporting
  • Data Entry
  • Employee Supervision
  • Excellent Multi-Tasking Ability
  • Customer Relations
  • Call Management
  • Scheduling
  • Documentation
  • Proficient in Microsoft

Timeline

Office Manager

Cordell International
02.2019 - Current

Garden Center Associate

The Yard Stop
06.2016 - 01.2019

High School Diploma -

St Johns Lutheran

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Kaitlin Sumner