Kaitlin Swiatocha
Mount Sinai,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
Agricultural Worker
Andrews Family Farm
06.2023 - Current
- Ensured optimal plant growth by monitoring weather conditions and adjusting care accordingly.
- Fostered positive relationships with customers by providing exceptional service and accurate information about farm products.
- Maintain the cleanliness and organization of the farmstand.
Waitress Supervisor
Toast Coffeehouse
02.2017 - Current
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Restaurant Hostess/ Waitress
Rumba Rum Bar
01.2016 - 01.2017
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY05.2014
Skills
- Conflict Resolution
- Menu Memorization
- Relationship Building
- Coordinating tasks
- Cash Handling
- Weather Monitoring
- Plant identification
- Task Delegation
- Sales Promotion
- High-volume dining
- POS system operations
Timeline
Agricultural Worker
Andrews Family Farm
06.2023 - Current
Waitress Supervisor
Toast Coffeehouse
02.2017 - Current
Restaurant Hostess/ Waitress
Rumba Rum Bar
01.2016 - 01.2017
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
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