Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Swiatocha

Mount Sinai,NY

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

8
8
years of professional experience

Work History

Agricultural Worker

Andrews Family Farm
06.2023 - Current
  • Ensured optimal plant growth by monitoring weather conditions and adjusting care accordingly.
  • Fostered positive relationships with customers by providing exceptional service and accurate information about farm products.
  • Maintain the cleanliness and organization of the farmstand.

Waitress Supervisor

Toast Coffeehouse
02.2017 - Current
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Restaurant Hostess/ Waitress

Rumba Rum Bar
01.2016 - 01.2017
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Education

Associate of Arts - Liberal Arts And Sciences

Suffolk County Community College
Selden, NY
05.2014

Skills

  • Conflict Resolution
  • Menu Memorization
  • Relationship Building
  • Coordinating tasks
  • Cash Handling
  • Weather Monitoring
  • Plant identification
  • Task Delegation
  • Sales Promotion
  • High-volume dining
  • POS system operations

Timeline

Agricultural Worker

Andrews Family Farm
06.2023 - Current

Waitress Supervisor

Toast Coffeehouse
02.2017 - Current

Restaurant Hostess/ Waitress

Rumba Rum Bar
01.2016 - 01.2017

Associate of Arts - Liberal Arts And Sciences

Suffolk County Community College

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Kaitlin Swiatocha