Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlin Thompson

Dallas,GA

Summary

Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

2
2
years of professional experience

Work History

Assistant Community Manager

Pegasus Residential
11.2023 - Current
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Evaluated property conditions and recommended improvements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Provided support during emergencies such as natural disasters or power outages by implementing preparedness plans delivering quick solutions minimizing potential negative impact on residents.
  • Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
  • Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.

Assistant Community Manager

Asset Living/SMP
06.2023 - 11.2023
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Leasing Agent

Elite Management
11.2022 - 06.2023
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.

Office Administrator

COG Management
02.2022 - 11.2022
  • I collected all necessary information for rental applications, processed paperwork, and communicated with prospective residents regarding application status
  • I came alongside the current maintenance manager, assisting in addressing current resident maintenance calls, assigning the appropriate vendor, following up as necessary, as well as processing invoices once work was completed
  • I oversaw all property inspections, and bridged the gap between property owner and tenants, in relation to maintenance requests, and property condition.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

High School Diploma -

East Paulding High School
Dallas, GA
05.2013

Skills

  • Property Management
  • Expertise in Yardi
  • Expertise in Real Page/One Site
  • Payment Processing
  • Daily Operations Management
  • Maintenance Oversight
  • Tenant and eviction laws
  • Payment management
  • Property Tours
  • Financial budgeting and reporting
  • CRM Software
  • Records and database administration

References

References available upon request

Timeline

Assistant Community Manager

Pegasus Residential
11.2023 - Current

Assistant Community Manager

Asset Living/SMP
06.2023 - 11.2023

Leasing Agent

Elite Management
11.2022 - 06.2023

Office Administrator

COG Management
02.2022 - 11.2022

High School Diploma -

East Paulding High School

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Kaitlin Thompson