Kaitlin Uzzi

• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.
• Engaged and entertained children through recreational and educational activities.
• Communicated with parents to inform about child's progress and classroom behavior.
• Assisted teacher by developing lesson plans to meet educational goals for each child.

My job was to take care of customers and their needs through cashiering and other forms of customer service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.