Overview
Work History
Education
Skills
Certification
Timeline
Summary
Generic

Kaitlin Villalobos

Flowery Branch,GA

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Assistant Community Manager

Highmark Residential
06.2020 - 05.2021
  • Managed 50-90 prospect and resident calls per day.
  • Successfully kept delinquency under 1%.
  • Received and processed resident payments and updated system accounts with latest information.
  • Conducted AME and OME accounting reports.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected units before and after tenant moves.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Responded proactively and positively to rapid change.

Assistant Property Manager

Ram Partners LLC
12.2018 - 07.2020
  • Successfully kept delinquency under 1%.
  • Managed 50-90 prospect and resident calls per day.
  • Generated rent and water bill every month and posted to tenant accounts in timely manner for prompt payments.
  • Sent balance due and eviction letters to delinquent tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Generated leads for sales and rental properties through cold calls and referrals, leased apartments and completed all necessary paperwork.
  • Communicated effectively with owners, residents, and on-site associates.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Generated professional networks by engaging in professional, industry and government organizations.

Assistant Property Manager

Ram Partners, LLC
12.2017 - 12.2018
  • Managed over 50-70 prospect and resident calls per day.
  • Increased lease rate by 15%.
  • Provided superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs/charges to tenant.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Kept accurate records of all renovations, current lease rents and pre-leased rents on property by maintaining renovations tracker and lease rent tracker.

Education

Some College - Architecture And Building Sciences

Auburn University
Auburn, AL
07.2010

Skills

  • Standard Operating Procedures Proficient
  • Active Listening
  • Business Development
  • Data Collection
  • Data Transcription
  • Data Processing
  • Monthly Closings
  • Microsoft Word
  • Client Confidentiality Expertise
  • Customer Service Software Expertise
  • Credit Card Payment/Refund Processing
  • Customer Relationship Management
  • Conflict Resolution
  • Sales Expertise
  • Meeting Participation
  • Professional Demeanor on video/calls

Certification

Economics 1000 and 1100

Global and Consumer Culture

Accounting 1000

GREC Pre-licensure Course

Timeline

Assistant Community Manager

Highmark Residential
06.2020 - 05.2021

Assistant Property Manager

Ram Partners LLC
12.2018 - 07.2020

Assistant Property Manager

Ram Partners, LLC
12.2017 - 12.2018

Some College - Architecture And Building Sciences

Auburn University

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to increasing profitability, driving business results and maintaining professional relationships.

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Kaitlin Villalobos