Kaitlin Villaruz
Chumash Casino
Santa Maria,CA
5
years of professional experience
Dedicated Room Attendant at Chumash Casino, recognized for enhancing guest satisfaction through excellent customer service and excellent room preparation.
Work History
Room Attendant
5 Years 5 Months- Replenished room supplies, ensuring availability of necessary amenities for guests.
- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction.
- Provided exceptional customer service by addressing guest requests and concerns swiftly.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Replenished guest room water glasses, toiletries, and paper products.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Education
High School Diploma
Skills
Teamwork
Housekeeping knowledge
Bed making proficiency
Fantastic customer service
Cleaning bathrooms
Vacuuming
Timeline
Room Attendant
Chumash Casino
05.2021 - CurrentRead More
Ernest Righetti High School
High School Diploma
Read More