Kaitlin Wagner
Seattle
Summary
Proficient in managing shelter operations and advocating for clients, showcasing strong crisis management and trauma-informed care expertise. Dedicated to optimizing client outcomes via resource management and advocacy strategies. Skilled in daily shelter oversight, volunteer coordination, and compliance with health standards. Achievements include enhanced operational processes and heightened community engagement through effective communication and social service resource knowledge.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Shelter Staff
Lake City Partners
Kenmore
01.2024 - 02.2025
- Supported individuals experiencing homelessness in a safe and welcoming environment.
- Assisted with daily shelter operations to ensure efficient service delivery.
- Maintained cleanliness of communal areas to promote hygiene and comfort.
- Facilitated access to essential resources, including food, clothing, and hygiene products.
- Documented client interactions and escalated concerns to supervisory staff promptly.
Advocate
Chief Seattle Club
Seattle
02.2023 - 01.2024
- Maintained accurate records of client interactions and support services provided.
- Supported community outreach initiatives to connect with Indigenous populations.
- Assisted clients in navigating social services and resources available.
- Collaborated with team members to develop program materials and resources.
Customer Service Cashier
7 Eleven
Seattle
12.2021 - 01.2023
- Processed customer transactions accurately and efficiently at convenience store.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash register operations, including balancing cash drawers daily.
Office Lead
Great Plains Insulation
Great Falls
12.2015 - 02.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Verified data for consistency and correctness across multiple records.
- Entered data into company database accurately and efficiently.
Education
Bachelor of Science - Health And Human Services
Seattle Central Community College
Seattle, WA06-2026
Associate of Arts - Health And Human Services
Ultimate Medical Academy
Clearwater, FL06-2026
Skills
- Client advocacy
- Resource navigation
- Conflict resolution
- Health services knowledge
- Customer service
- First aid administration
- Shelter operations
- Crisis management
- Referral coordination
- Motivational interviewing
- Cultural competence
- Reliability
Languages
American Sign Language
Full Professional
Blackfeet Tribal Language
Professional
Spanish
Limited
Certification
Food Handlers Card
References
References available upon request.
Timeline
Shelter Staff
Lake City Partners
01.2024 - 02.2025
Advocate
Chief Seattle Club
02.2023 - 01.2024
Customer Service Cashier
7 Eleven
12.2021 - 01.2023
Office Lead
Great Plains Insulation
12.2015 - 02.2021
Bachelor of Science - Health And Human Services
Seattle Central Community College
Associate of Arts - Health And Human Services
Ultimate Medical Academy