Kaitlin Washburn
Chicago
Summary
Dedicated customer service professional with extensive experience in the service industry. Proven skills in establishing rapport with clients and maintaining customer satisfaction. Solid team player with an outgoing and positive demeanor, motivated to contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented professional with a passion for developing relationships, cultivating partnerships, and growing businesses. Excellent interpersonal skills, friendly, and organized. Familiar with office software and administrative tasks including scheduling and communication. Committed to providing a welcoming environment and ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
ADMIN ASST./RECEPTIONIST
Q & K COUNSULTING
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
ADMIN ASST./CUSTOMER SERVICE REPRESENTATIVE
Foley Cadillac Of Northbrook
06.2022 - 10.2022
- Cross-trained and provided backup support for organizational leadership
- Cross-trained and backed up other customer service managers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Tracked customer service cases and updated service software with customer information
- Promptly responded to inquiries and requests from prospective customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Handled customer inquiries and suggestions courteously and professionally
BARISTA
Starbucks
06.2021 - 07.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Controlled line and crowd with quick, efficient service
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Followed exact recipes for mixing and preparing beverage and food items
- Recommended products based on solid understanding of individual customer needs and preferences
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Used POS system to accurately enter orders and process payments
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Education
High School Diploma -
Buffalo Grove High School
12.2022
Skills
- Online Chat
- Special Requests
- Staff Training
- Business Development Understanding
- Stocking and Replenishing
- Clerical Support
- Account Management
- Credit Card Payment Processing
- Product Knowledge
- Customer Relations
- Microsoft Word
- Money Handling Abilities
- Medical Terminology Knowledge
- Time management
- Organization skills
- Telephone skills
- Data entry
Timeline
ADMIN ASST./RECEPTIONIST
Q & K COUNSULTING
05.2023 - Current
ADMIN ASST./CUSTOMER SERVICE REPRESENTATIVE
Foley Cadillac Of Northbrook
06.2022 - 10.2022
BARISTA
Starbucks
06.2021 - 07.2021
High School Diploma -
Buffalo Grove High School
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