Kaitlin Watson
Oxford,AL
Summary
Empathetic and friendly Customer Service Representative at Alabama Power company. Extensive experience in sales and customer service environments. Organized, critical thinker, problem solver and efficient communicator. Passionate about helping people and working with the public. Strong ability to successfully handle escalated customer issues. Superior leadership skills and can efficiently collaborate with others.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alabama Power
07.2024 - Current
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, communication, and problem-solving skills, resulting in increased loyalty and repeat business.
- Assisting customers with utility bill payments, collection arrangements, disconnect and connect service orders, and answering high bill inquiries.
Sales Associate
Kay Jewelers
07.2022 - 06.2024
- Built relationships with customers to encourage repeat business.
- Assisted an average of 20 customers per day in finding and selecting merchandise to fit their specific needs.
- Managed and processed customer repairs, payments, and purchase or credit inquiries.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
5th Grade Math Teacher
C. E. Hanna Elementary School
08.2023 - 05.2024
- Planned, organized, and implemented an instructional program in an elementary environment.
- Fostered a safe, warm, and welcoming learning environment that encouraged diversity and inclusivity.
- Kept detailed and organized records of student evidence, scores, and data.
- Utilized data-driven instruction to identify areas of weakness and adjust teaching strategies accordingly, resulting in improved student performance overall.
- Encouraged a growth mindset among students by celebrating effort as well as achievement in the classroom setting.
Math Intervention Teacher
Oxford High School
08.2022 - 05.2023
- Supported struggling students by providing targeted one-on-one instruction and implementing individualized learning plans.
- Participated in ongoing professional development opportunities to stay current on best practices for math intervention teaching methods.
- Evaluated over 70 students' understanding of course material through examinations and provided feedback concerning gaps in understanding.
- Fostered a safe, warm, and welcoming learning environment that encouraged diversity and inclusivity.
Box Office Assistant
Auburn University Theatre Box Office
08.2020 - 04.2021
- Cultivated positive relationships with patrons by providing helpful information regarding upcoming events, venue policies, and general inquiries.
- Streamlined the ticket purchasing process by accurately using point-of-sale systems and maintaining up-to-date knowledge on current promotions and discounts.
- Enhanced customer satisfaction by efficiently handling ticket sales and providing accurate information about showtimes and seating.
Customer Service Representative
Calhoun Insurance
09.2017 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Verified and updated customer details to build and maintain an accurate customer database.
- Provided insurance quotes to customers from multiple insurance companies to match the customer to the best company to fit their needs
Education
Bachelor of Science - Organismal Biology- Conservation And Biodiversity
Auburn University
Auburn, AL05-2022
Skills
- Data Entry and Maintenance
- Proficiency in Microsoft Office
- Strong Interpersonal Skills
- Friendly, Service-Oriented Personality
- Efficient Conflict Resolution Skills
- Excellent Organizational and Time Management Skills
Timeline
Customer Service Representative
Alabama Power
07.2024 - Current
5th Grade Math Teacher
C. E. Hanna Elementary School
08.2023 - 05.2024
Math Intervention Teacher
Oxford High School
08.2022 - 05.2023
Sales Associate
Kay Jewelers
07.2022 - 06.2024
Box Office Assistant
Auburn University Theatre Box Office
08.2020 - 04.2021
Customer Service Representative
Calhoun Insurance
09.2017 - 03.2018
Bachelor of Science - Organismal Biology- Conservation And Biodiversity
Auburn University
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