Kaitlin West
Spring,Texas
Summary
Experienced professional with 6+ years of expertise in teamwork, interpersonal skills, attention to detail, organization, and tech-savvy abilities. Thrives in high-pressure, fast-paced environments as a valuable member of cross-functional teams or as an independent contributor. Possesses hands-on retail experience and excels at navigating challenges with strong problem-solving skills and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Remodel Associate
Walmart
03.2025 - 06.2025
- Maintained a high level of quality control throughout all phases of the remodeling process, ensuring satisfaction from both customers and management alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
Personal Shopper
Walmart
08.2022 - 10.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Internship Student
SOUTH CENTRAL COMMUNITY ACTION AGENCY
11.2019 - 08.2023
- Exhibit professional and polite communication via phone, e-mail, and mail
- Organize and maintain files with digital tools and office equipment
- Exemplified commitment to working with all staff members to continually improve services in the agency
- Support team by performing tasks related to the agency
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Terry High School
Skills
- Effective Communication
- Collaboration and Teamwork
- Networking
- Critical Thinking
- Problem-solving skills
- Customer support
- Attention to detail
- Microsoft Word, Excel, Outlook
- Microsoft PowerPoint
- Adobe Acrobat
- 60 WPM
- 10-Key
Timeline
Remodel Associate
Walmart
03.2025 - 06.2025
Personal Shopper
Walmart
08.2022 - 10.2023
Internship Student
SOUTH CENTRAL COMMUNITY ACTION AGENCY
11.2019 - 08.2023
High School Diploma -
Terry High School
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