Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Whitehead

Austin

Summary

Experienced administrative professional with a strong background in managing office operations and delivering comprehensive administrative support. Skilled in streamlining office processes and facilitating project coordination, resulting in increased efficiency and productivity. Recognized for exceptional communication skills and the ability to effectively multitask in fast-paced environments.

Overview

11
11
years of professional experience

Work History

DISPATCHER

EZ Tow
08.2024 - Current
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Responded to high volume of phone and email requests to provide logistics information.

BUSINESS CENTER LEAD/BOOKEEPER

H-E-B
01.2022 - 01.2024
  • Keeps records and receipts of store financial transactions
  • Helps prepare and balance tills
  • Preforming audits when necessary
  • Assist and maintain all lottery equipment
  • Helping meet department goals
  • Assist in ordering supplies, bank inventory and lottery games

VETERINARY TECHNICIAN

Emancipet
01.2020 - 01.2022
  • Triaged, admitted, and treated patients under a veterinary doctor's supervision
  • Placed IV catheters and assisted with intubation of patients
  • Assisted with surgical prep, calculating drug doses, anesthesia administration, monitoring, and the monitoring of the postsurgical recovery period
  • Cleaned and prepared surgical instrumental packs and drapes
  • Conducted daily rounds to observe and document the condition of animals
  • Daily cleaning and disinfecting of kennels, surgery suites, exam rooms and all other clinic areas

PATIENT COORDINATOR

Seton
01.2018 - 01.2020
  • Registered incoming patients, answered any incoming internal and external calls, responded to emails and scheduled patient's appointments
  • Verified insurance coverage, collected payments, maintained and updated confidential medical records
  • Resolved any patients concerns and inquiries, coordinated all daily front desk operations while working closely with all internal and external hospital divisions

MEMBER SERVICE SUPERVISOR

RBFCU
01.2014 - 01.2017
  • Engaged and assisted members with credit union needs via knowledge of credit union products and best practices
  • Processed daily member deposit, withdraws, various payments, money orders and cashier's checks
  • Supervised daily audits of teller cash dispensers and vault balancing
  • Proactively educate and cross sell members on all aspects of credit union products and services
  • Assisted with onboarding and training of any new tellers

Education

High School -

Del Valle High School
01.2011

Skills

  • Effective Time Management
  • Consistent Reliability
  • Collaborative Team Member
  • Detail-Oriented Analysis
  • Data entry
  • Cash flow management

Timeline

DISPATCHER

EZ Tow
08.2024 - Current

BUSINESS CENTER LEAD/BOOKEEPER

H-E-B
01.2022 - 01.2024

VETERINARY TECHNICIAN

Emancipet
01.2020 - 01.2022

PATIENT COORDINATOR

Seton
01.2018 - 01.2020

MEMBER SERVICE SUPERVISOR

RBFCU
01.2014 - 01.2017

High School -

Del Valle High School

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Kaitlin Whitehead