Summary
Overview
Work History
Education
Skills
Education and Training
CERTIFICATIONS
Timeline
Generic

Kaitlin Williams

Central Point,OR

Summary

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Dependable achiever committed to holding highest ethical standards. Always punctual and reliable.

Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed.

Results-driven Sales Team Member focused on bringing in and retaining customers to maximize group sales. Expert in products and services. Offers persuasive communication and negotiation skills.

Overview

17
17
years of professional experience

Work History

Sales Team Member

Whips auto sales
Central Point, Oregon
06.2024 - 09.2025
  • Assisted customers in selecting vehicles based on their needs and preferences.
  • Maintained accurate inventory records for all vehicle models on the lot.
  • Conducted thorough vehicle inspections to ensure quality and readiness for sale.

Peer Support Specialist

Progress House Inc
Camino, CA
08.2022 - 12.2022
  • Instilled hope by promoting positive self-disclosure and actively listening to client needs.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Transported individuals safely to support meetings and medical appointments.
  • Interacted with family members of individuals and shared information regarding available community support services.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Referred individuals to outside resources and services for additional support.

Department Lead

Hobby Lobby
Medford, OR
08.2019 - 06.2022
  • Managed effective stock rotation and inventory placement.
  • Oversaw department schedule, projects and quality standards.
  • Put together special displays and coached employees on latest promotions.
  • Maintained continuous watch on security concerns, employee performance and customer service standards.
  • Supervised team of 3 employees in Jewelry department during manager's absence.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Reviewed submitted resource requests and purchase proposals and submitted to leadership based on need.
  • Completed training, read current publications and attended conferences to stay up to date on changes in education.
  • Trained and supported new teachers by providing information on successful strategies for classroom instruction and management, instructional techniques and multimedia integration.

Cashier

Happy's Tacos
Shady Cove, OR
02.2012 - 11.2013
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.

Customer Service Representative

Rogue Valley Mall
Medford, OR
01.2009 - 12.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

CADC I - Drug And Alcohol Abuse Counseling

Intercoast Colleges
Anaheim, CA

Some College (No Degree) - MA and Phlebotomy

Abdill Career College Inc
Medford, OR

Skills

  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Motivational Leadership
  • Problem-Solving
  • Prioritization Skills
  • Vehicle inspection
  • Inventory management
  • Customer relationship management
  • Sales transactions
  • Product knowledge
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Customer service
  • Data confidentiality
  • Goal setting
  • Active listening
  • Decision making
  • Time management
  • Community resource coordination
  • Social selling
  • Customer relationship building
  • Performance analysis
  • Upselling and cross selling

Education and Training

other

CERTIFICATIONS

CADC R

RADT 1

ASAM I & II

CPR

Timeline

Sales Team Member

Whips auto sales
06.2024 - 09.2025

Peer Support Specialist

Progress House Inc
08.2022 - 12.2022

Department Lead

Hobby Lobby
08.2019 - 06.2022

Cashier

Happy's Tacos
02.2012 - 11.2013

Customer Service Representative

Rogue Valley Mall
01.2009 - 12.2011

CADC I - Drug And Alcohol Abuse Counseling

Intercoast Colleges

Some College (No Degree) - MA and Phlebotomy

Abdill Career College Inc

Similar Profiles

CREATE PROFILE