Kaitlin Wilson
Herriman,UT
Summary
Highly motivated individual with experience in the banking and financial services industries. Skilled in analyzing and addressing complex fraud cases, developing and managing anti-fraud strategies and monitoring suspicious activities. Proven track record of successfully uncovering and resolving fraudulent activities. Adept at leveraging advanced analytics to identify trends and patterns in data and detect fraud.
Overview
11
11
years of professional experience
Work History
Senior Fraud Investigator
Goldman Sachs
10.2021 - Current
- Collaborate with external banks to recover funds lost to fraudulent activity.
- Conduct in-depth investigations, creating reports for significant fraud events.
- Lead a team for a month, liaising between senior leadership and the team, and assisting with complex cases and queries.
- Produce detailed production slides and write-off reports for senior leadership weekly.
- Review customer accounts regularly to identify any signs of fraudulent activity.
- Developed proactive methods for detecting and preventing fraud losses.
- Collaborate with both local and federal law enforcement agencies on criminal investigations involving fraud-related activities.
- Monitor changes in laws and regulations related to fraud prevention measures.
- Identify opportunities for process improvement related to risk management practices.
- Assisted with training staff on proper procedures for identifying and responding to potential instances of fraud.
- Maintained accurate records of all evidence collected during investigations.
Fraud Detections Specialist
Goldman Sachs
11.2020 - 10.2021
- Acted as lead on duty, ensuring all queue deadlines were met.
- Cross-trained in several areas.
- Monitored transactions for any suspicious activity or changes in behavior that could indicate potential fraudulent activity.
- Reviewed audit trails, transaction logs, system access records as part of regular audits.
- Collaborated with internal teams to develop new policies and procedures related to fraud detection and prevention.
- Presented results of investigations to senior management team members and made recommendations for corrective actions when necessary.
Fraud Prevention Specialist
LendingClub
05.2019 - 11.2020
- Conduct comprehensive investigations of complex fraudulent activities, including interviewing victims and suspects.
- Place outbound calls to confirm fraud and guide victims through next steps.
- Collaborated with other departments such as legal, compliance, audit, and operations to ensure compliance with regulations.
- Interacted with law enforcement agencies when necessary during investigations.
- Monitored customer accounts for suspicious activity using automated systems and manual processes.
- Analyzed customer financial records to identify suspicious activities and potential fraud cases.
Claims Officer
Allianz
05.2018 - 10.2018
- Reviewing insurance claims, inputting the data into company records using DOS, submitting collision reports and medical claims to Medibank, an Australian governmental agency.
- Processed and verified insurance claims for accuracy and completeness, ensuring compliance with relevant policies and procedures.
- Analyzed complex documents including legal papers to evaluate liability issues and identify potential areas of dispute resolution.
Licensed Benefit Advisor
Willis Towers Watson's One Exchange
08.2012 - 08.2018
- Provided technical assistance to both employers and employees when completing online applications or forms related to health care coverage.
- Provided consultative advice on benefit plan design, enrollment processes and employee communication strategies.
- Facilitated effective communication between employees and third party administrators regarding claim status or eligibility inquiries.
- Developed comprehensive understanding of the Affordable Care Act regulations and health insurance plans to ensure compliance with current laws and regulations.
- Ensured compliance with applicable laws such as COBRA, HIPAA, FMLA by monitoring changes in legislation.
First Response Specialist
Entrata
06.2017 - 01.2018
- Leveraged strong communication skills to build relationships with clients.
- Developed specialized skills in customer service and client relations.
- Assisted in troubleshooting and resolving safety, service and operational issues.
- Utilized tools to analyze data and recommend solutions.
- Maintained accurate records of customer interactions and feedback.
Communications Intern
Walt Disney World Parks And Resorts
08.2016 - 01.2017
- Provided support for events such as conferences, workshops, meetings and seminars.
- Coordinated with internal teams to develop creative ideas for campaigns that align with the company's goals.
- Developed effective communication strategies to increase public awareness of company initiatives.
- Analyzed customer feedback data to inform future communications efforts.
Education
Bachelor of Arts - Journalism
Utah Valley University
High School Diploma -
Lehi High School
Lehi, UTSkills
- Risk Assessment
- Report Writing
- Time Management
- Regulatory Compliance
- Loss Mitigation
- Fraud Prevention and Detection
- Operational Improvements
- Verbal and Written Communication
- Telephone Etiquette
- Industry Trends
- Transaction Analysis
- Quality Checks
Timeline
Senior Fraud Investigator
Goldman Sachs
10.2021 - Current
Fraud Detections Specialist
Goldman Sachs
11.2020 - 10.2021
Fraud Prevention Specialist
LendingClub
05.2019 - 11.2020
Claims Officer
Allianz
05.2018 - 10.2018
First Response Specialist
Entrata
06.2017 - 01.2018
Communications Intern
Walt Disney World Parks And Resorts
08.2016 - 01.2017
Licensed Benefit Advisor
Willis Towers Watson's One Exchange
08.2012 - 08.2018
Bachelor of Arts - Journalism
Utah Valley University
High School Diploma -
Lehi High School
References
Andrea Moreno
Goldman Sachs
Senior Analyst Fraud Investigations
801∙400∙1464
Tobyn Garrett
Bill
Senior Risk Operations Analyst
801∙857∙8497
Jadey Brandeberry
Bank of America
Fraud Investigation Manager CTP, CFE
801∙503∙1371
Molly Collins
LendingClub
Director of Consumer Advocacy & Fraud Operations
614∙935∙0564
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